Ayres Hotel & Spa Moreno Valley/Riverside, Moreno Valley

Superb

Liked: My stay included breakfast, which offered a variety of cold and hot food. They had an omelette making station along where you could make waffles. The room had a microwave and a refrigerator
Disliked: The parking was scarce and had to park all the way behind the hotel. I also called the hotel after check out because I thought I had forgot something and never received a follow up call like promised. The room only had one chair, you would think they?d have at least two.

Very satisfied

Liked: The hotel is classy, nice, clean.....I feel immediately comfortable...
Disliked: Location, cleanliness , professional staff

Good

Exceptional

Liked: Everything was delicious and the staff were very friendly. My only suggestion would be to change the layout of the food. People waiting to get their fresh omelet blocked the area where the prepared eggs, potatoes and breakfast meat. Also people making their fresh waffles were blocking the toaster and access to the cereals. Definitely not a deal breaker just an opportunity for improvement.

GREAT LOCATION

Liked: I loved the staff everybody very kind and helpful specially Cinthya, the housekeeper. Breakfast was very good
Disliked: The GYM also, The fact that they advertised themselves as a Spa Hotel and it is very far from this. ANOTHER ISSUE they deduct from your card $60 for deposit which they will reimburse it within 10 days and they do not accept cash. They should do like many other hotels , you give the cash and they give it back to you when you check out , of course if it is everything fine. The fact they hold it creates stress because you have to be checking and if it is not there in the time frame you have to call and and persist. NOT GOOD TOURISM POLICY

Above average stay but needs...

Liked: Clean. Good water pressure in the shower. Good amount of towels. Liked reading local magazine. Room decorated nice. The music playing in the front lobby was wonderful. Elevators were exceptionally clean and elegant. Lobby decor was inviting and beautiful. Hotel was relatively quiet and peaceful.
Disliked: AC was very loud. Pillows were not that comfortable. Bed was squeaky. Difficult getting key card in the door. Limited cable options. Heard footsteps above us. Complimentary water would've been nice. Black stains on carpet.