Axel Hotel Madrid - Adults Only

Exceptional

Love axel hotel all branches.i...

Liked: Good locationGood drinksGood hospitality
Disliked: The pillows need to change. Old Its my 7th stay. Should be a good compliment’s.

Exceptional

Exceptional

Superb

Not worth the money (at...

Liked: City center was within walking distance, room was clean enough, smoking area in the mini garden of the hotel.Note for management: LGBT hotels are fun, I heard many good stories about Axel in Berlin, but please put yourself into LGBT person shoes and make the experience brilliant, not mediocre like it is now. You have enough space to transform hotel into something unforgettable, rather than having it booked 30percent capacity. If help needed, reach out to me, I have wild fantasy and imagination.
Disliked: Marketed as an LGBT hotel not enough rainbow things were considered inside the rooms. Main one - toilet does not have sink, neither bidet inside it, so imagine being on the bottom side and cleaning yourself, how would you do it? Go into the room to fill your personal travel enema, then bringing it back to the toilet to use, and do it at least several times per use..Room was a bit run down, some furniture had corners chipped or damaged by water, doors were hard to close, you had literally to push it hard.Once, after the city walk when came back to hotel found door of the room not to be fully closed, even though when leaving checked several times that they were indeed closed and locked, which means that either cleaning personnel or someone else was in the room and left it open so anyone can get it. Tried to talk with front desk about it, they told to see who was entering the last one they need to talk to their manager to get access to that information and promised to come back with information, but never did. That was really sad, even in such expensive hotel you can't feel safe about your belongings.Half of the stay the rooftop was closed, but had a chance to visit once it got open. Found barman to be really unpleasant to the customers, bought 2 glasses of wine with complementary coupon which i was given at check-in, first when i came barman was talking to some either worker or customer, so waited for 3-4 minutes without being given any eyes attention, but when he got free he didn't even come closer and started browsing his phone, i had to ask him if i can buy anything, after which i felt guilty on stealing his time, well but maybe that's nature of Spanish people versus Europeans and i'm exaggerating.Last but not least.. in such many stars hotel, you should not give your credit card for employee to manually save the information in case of property damage. They asked for my card and wrote down the numbers into computer.

Superb

Liked: Location was great. Reception staff were helpful and polite. Rooms were very clean and cleaned well by housekeepers.
Disliked: The plug in bathroom sink did not close and therefore the sink would not hold any water.

Very good

Fair

Liked: The character
Disliked: The roof garden/pool good be better looked after