Name: Axel Hotel Berlin-Adults Only
Address: Lietzenburger Str. 13/15, Berlin

It’s okay

Liked: The location is perfect.
Disliked: I’ve stayed here a couple times now, mainly for the location, so it is obviously okay enough to keep coming back. But the room was on the small side. The bed and pillows were okay but not great. The breakfast was seriously lacking (why cold boiled potatoes??)

Exceptional

Liked: Location and rooms
Disliked: Nothing

Very good

Liked: Location, amenities
Disliked: Room could use a little sprucing up

Superb

Exceptional

Very good

Liked: Thank you for the free room upgrade.

Very good

Liked: Friendly and supporting ladies on the reception desk, Natalia and Roxana. Made my experience so much better. Thank you
Disliked: Mini bar

Passable

Liked: The apartment is very spacious, with air conditioning, a fridge, a kettle, and a safe. The staff (Kevin) is extremely courteous and friendly, doing their best to resolve any issues. There are plenty of power outlets, and the blackout curtains are a great feature.
Disliked: The building needs a refresh. The bathtub had a broken plug, and there was no hairdryer. The place shows signs of wear and tear. The entire hotel is painted black. The jacuzzi upstairs had cold water, and the saunas were barely functional. One elevator was broken, and the other took a very long time to arrive. The TV was locked in hotel mode.

Exceptional

A really pleasant hotel to...

Liked: The hotel is situated in a great area of Schönberg. There’s restaurants and bars nearby, the Gay bars are just a little walk away from the hotel. I had the biggest room at the top of the hotel. The room was comfortable with good views of the area. There was a shower, toilet and sink close by the double bed. The bed was so comfortable and big enough for two people. There’s a restaurant in the hotel which provides cold and hot food. The staff who work on the reception desk and in the restaurant are friendly and don’t mind they offer good service to meet your needs. It’s a very pleasant hotel for LGBTQ+ people. I definitely recommend it for tourists of Berlin.
Disliked: I didn’t like that there was a charge to use the coffee mugs in the room. I paid enough money to stay at the hotel and I expected the mugs to be free of charge. I believe it’s unfair to pay for coffee mugs because that’s needed for the use of drinks and people expect to have them for free when staying in a hotel. I don’t believe it’s right to charge extra for the privilege of using a mug in the room.