Axel Hotel Berlin-Adults Only

Passable

Liked: The apartment is very spacious, with air conditioning, a fridge, a kettle, and a safe. The staff (Kevin) is extremely courteous and friendly, doing their best to resolve any issues. There are plenty of power outlets, and the blackout curtains are a great feature.
Disliked: The building needs a refresh. The bathtub had a broken plug, and there was no hairdryer. The place shows signs of wear and tear. The entire hotel is painted black. The jacuzzi upstairs had cold water, and the saunas were barely functional. One elevator was broken, and the other took a very long time to arrive. The TV was locked in hotel mode.

Exceptional

A really pleasant hotel to...

Liked: The hotel is situated in a great area of Schönberg. There’s restaurants and bars nearby, the Gay bars are just a little walk away from the hotel. I had the biggest room at the top of the hotel. The room was comfortable with good views of the area. There was a shower, toilet and sink close by the double bed. The bed was so comfortable and big enough for two people. There’s a restaurant in the hotel which provides cold and hot food. The staff who work on the reception desk and in the restaurant are friendly and don’t mind they offer good service to meet your needs. It’s a very pleasant hotel for LGBTQ+ people. I definitely recommend it for tourists of Berlin.
Disliked: I didn’t like that there was a charge to use the coffee mugs in the room. I paid enough money to stay at the hotel and I expected the mugs to be free of charge. I believe it’s unfair to pay for coffee mugs because that’s needed for the use of drinks and people expect to have them for free when staying in a hotel. I don’t believe it’s right to charge extra for the privilege of using a mug in the room.

Good

Liked: The hotel is nice but the spa area need a renovation.

Exceptional

Exceptional

Perfect location, good amenities and...

Liked: Exceptionally friendly and professional staff both at the reception and the cleaning personnel.
Disliked: The room was relatively small.

Fantastic stay

Liked: I had a fantastic stay at the Axel Hotel in Berlin! From the moment I arrived, the experience was smooth, welcoming, and full of thoughtful touches. I was especially delighted to receive a complimentary upgrade to the Milan room — it was stylish, spacious, and incredibly comfortable, with everything I needed to relax and enjoy my time in the city.A huge thank you to Ishan at reception, whose warm and professional service truly stood out. He was attentive, friendly, and made me feel genuinely cared for throughout my stay. It’s rare to encounter staff who go that extra mile with such sincerity.The atmosphere at Axel is vibrant yet relaxed, and its central location is ideal for exploring Berlin. I’ll definitely be returning — and recommending it to friends too!
Disliked: Nothing, it was perfect.

Exceptional