Liked: Staff and location were awesome!
Disliked: Hotel could use an upgrade (carpet, wallpaper, furniture, mattress).

Poor

Disliked: The hotel is old and tired or at least my room was. The hotel itself is dated.

Very good

Christmas Eve stay

Liked: The room was spacious and lovely. I could open the windows for fresh air. Very clean bathroom and sleeping area.. Quiet location.
Disliked: Lovely room. Pleasant staff. Convenient location. I feel safe and comfortable there and will probably stay there again when I am visiting the area.

The hotel did not honor...

Liked: The restaurant?food and staff. The staff we met in the corridors. The quaintness of the place. The bathroom, its towels, shampoo, and conditioner. The situation.
Disliked: The fact they didn?t honor our booking. The room that we were given with two double beds when we had asked for a queen. The free breakfast. The refrigerator that froze our milk. The piano playing near our room after midnight. The light just outside our room that shone through the top of our window all night. However, we could have ignored these issues if we had been charged the amount we had originally agreed with booking.com

Very good

Superb

mediocre

Liked: Hotel was perfectly nice - I've stayed there before. Housekeeping was good. Ordered room service, was good. Parking was easy. complimentary breakfast was perfectly adequate, and the main room was nice - especially with the fireplace.
Disliked: The restaurant really let me down. They were not attentive, and very sparsely staffed. I went at very normal breakfast times, and had to track down the waiter / host both times I went. The second time I went, the waiter that came to my table was not accommodative at all. He explained to me that the 'sign at the front' told me that only buffet was available that day. The waiter seemed to be annoyed that I was there, and that I didn't 'read the sign'. Restaurants are not supposed to be a do it yourself affair - that is pretty much what I got both times. If I wanted that, I would have eaten the free continental breakfast.

Exceptional

Liked: It?s a beautiful and quaint hotel. Even though it?s large, it has a very homey feeling. And the staff is extremely friendly & helpful.
Disliked: Nothing really,