lovely hotel, comfy rooms, good...

Liked: Prior to arriving I emailed to check about the pool situation and I was emailed back assuring me that the outdoor pool WOULD be open on our stay - and the website states it will be open from July - on arrival we were informed it opens 'mid-to late July' when I questioned this I got little response (I appreciate it is not the reception staff fault and am sure they got challenged A LOT this weekend as I was only at reception a handful of times and each time a complaint was occurring regarding the pool. The meal service was painfully slow - the staff were friendly, in particular the Asian man went above and beyond and he most definitely saved our evening as I would have complained directly but he was fully aware of how poor things were and kept apologising and checking in with us, which made us feel considered. The food was excellent when it finally arrived - but we had to wait half an our for our drinks on both occasions. This was such a shame as we had 2 days of intensive outdoor work and were so looking forward to our evening swim. But overall the croquet was fun, the beds were super comfy, I just think communication needs improving.
Disliked: Pool not being open, service being slow. Otherwise the hotel would have been nigh on perfect. I would consider staying again if I could be guaranteed services.

The room was adequate, the...

Liked: Thé bed was very comfortable
Disliked: Thé breakfast buffet was terrible with a poor choice and tinned fruit. Coffee was only available from a machine - very poor experience

Great stay

Liked: Staff were amazing

Great service

Liked: The comfortable bedsAnd a really good breakfast

Good

Very nice stay but noticeable...

Liked: Room breakfast and dinner
Disliked: No lift and not enough staff. Long wait for drinks and food

stayed there on visit for...

Liked: very nice grounds out room was clean and a very large bed room size was very good
Disliked: needed a bit of work done here and there but a nice place

Good

Liked: Staff at reception were Incredibly patient and helpful.
Disliked: Pool being closed and the slow and slightly flustered service at the bar.

Disappointing

Liked: Lovely old hotel, superior room spacious, staff were polite and helpful
Disliked: Specifically booked the hotel because of the pool facilities. Saw message that indoor pool not open due to storm damage - no problem, can't be helped. BUT got an email the day before telling me about all the facilities including the outdoor pool was open from July - got there and it was closed too.