avid hotel Nashville South - Smyrna By IHG

Decent hotel fix the small...

Liked: Location, breakfast, and coffee and water.
Disliked: I was there for 5 nights and my room was cleaned once during my stay. Two days I had a do not disturb sign up. The last two days I didn’t. The maid showed up one day at 4:55 pm. I had been out of the room the entire day til around 430pm and she showed up at almost 5 pm.

Exceptional

Liked: Everything was great
Disliked: I love everything

A Really Nice Place

Liked: The beds were very comfortable and had plenty of pillows. We had two queens. Unlike many hotels, this one had a nice comforter in addition to sheets, rather than a thin covering on top of the sheets. The room was clean and had no unpleasant odors or heavy perfumes. The AC worked very well when close to it, though it took a little while for it to get low enough for my liking. The window completely blocked out light from outside with two separate shades. The shower was really nice. The bathroom was clean, had ample room, and included Dove products for shampoo, conditioner, body wash, hand soap, and lotion. While it was one-ply, the toilet paper was of pretty good quality. There were enough towels and wash cloths for the 4 of us. There was a mini fridge, an iron and ironing board, and a hair dryer available. There were two benches and one small casual chair at a built-in desk in the room. There was a TV with cable, of course; you can actually check out on the TV.The morning desk staff were friendly and helpful. The breakfast was decent. There were hot eggs, potatoes, and sausage. They offered bread for toast, bagels and cream cheese, a couple kinds of muffins, 3 flavors of blended Greek yogurt, 2 kinds of cold cereal with either oat milk or 2% cow milk. As far as beverages, they had a few kinds of coffee (which is available 24/7), apple juice, orange juice, fruit punch, and still or sparkling water. Plenty of food for anyone to get filled up.
Disliked: One of the beds squeaked whenever it moved (I did alert the staff, who said they would look into that). Those of us sleeping in the bed further from the AC couldn't feel it very well. It would be nice for the fridge to have a freezer and for the room to include a microwave. The light bulbs are all very bright. It would be good to have at least one that is dimmer.Right now, they have a new computer system that not all of the staff know how to use. As a result, the night staff person could not access my prior communications with management regarding late checkout, so I was not sure about when we needed to check out until I spoke with the morning staff.

This was the best hotel...

Liked: The staff was friendly and very helpful! The location was close to everywhere we needed to go. The hotel was clean and the breakfast was so delicious! I had to take a pic. Lol We will definitely be coming back. I will just have to bring my own pillow...
Disliked: My only complaint is that my pillow was too soft.

Exceptional

Superb

Exceptional

Exceptional

Exceptional