Aurus

Exceptional

Terrible customer service and awful...

Liked: The location was good if you want to be central, near everything. It's not good though if you want to sleep at night because of the noise from the busy streets. Being 3 floors up I thought we would be okay, but the noise travels and is bad enough to prevent you from sleeping.
Disliked: Little to no communication from the hotel, appalling behaviour and I do not recommend. This is an honest review. When we arrived at the flat, I found that the second bed had not been made up, nor were there spare sheets anywhere in the flat. I contacted the hotel immediately that afternoon. No reply. I tried again 2 more times. The second time I got an auto response saying they don't work past 9pm. In fact, they never did reply. The next day I saw the housekeeper and I asked her directly for clean sheets. So that first night I had to sleep without sheets, without a duvet cover. Also the air con was broken. I chose and paid for this flat based on it having air con in the listing. Again I emailed the hotel about this as soon as I arrived at the same time as bringing up the sheets. No reply. I tried calling them. No answer. That day it was 26C in Prague and the room was incredibly hot, being 3 floors up. We tried to sleep with the windows open, but the noise was far too loud, you can hear partygoers as loud as if they are in the room. Neither of my daughters could sleep, we all slept badly. I got up several times in the night to try opening the windows again to get some fresh air, it was so hot in the room. But even at 4am it was still too loud. We all slept badly because of the heat. The hotel never responded to me about the air con despite me sending many messages about it not working. Frankly these two experiences ruined our trip. We were out most days so all we needed was a place to sleep with clean sheets that wasn't baking hot. We paid a lot of money for this, and didn't get the basics. As I received no reply from the hotel after flagging this up, it has not been resolved. I'm very disappointed, for the same price or less we could have booked a better place to stay.

Booking nightmare, but very nice...

Liked: No breakfast was included
Disliked: The booking process was a nightmare!Twice did they come back and told us that the credit card was not valid, even though i bought our air tickets with the same card after initial booking with the hotel! Then we tried again with my wife's card and again it was discarded. Then Hotel Aurus sent me a link where I could pay directly. Than it worked. But the confirmation for payment was bad and took hours between every message from them, making us afraid that someone else would book it in the mean time,.The telephone number did not work either so I was scared I was scammed. Only when we came a few days before coming there they gave us some comforting messages, where we understood we still had the room. But even to the last days before I was looking for other place to stay if we came to locked doors and did not have access code.It is sad that they have such a bad booking/response system, this could have been so easy.Anyway the place had what we think the best location with it being by a place with restaurants etc. Try the Irish bar there and you will both be able to se English football and drink good beer and eat great fish and chips. And the rooms were better than we expected and the reception of a nearby locale let us stay there when waiting for our transportation to airport and offered locked room for luggage for free.Should we decide to go back to Prague I am quite sure we would like to stay in same place.

Good

Liked: The best location in the city center, nearby Karl's bridge. Good furnished rooms. Very detailed from staff instructions on how to pay for parking in the city.
Disliked: It was a challenge to register online because I don't have the internet. In the end I didn't get an access code online. Fortunately, there is reception that located in 200 meters from the hotel. I would recommend skipping online registration and going directly to the reception. It will save your time, define telly.

Superb

Very good

Superb

Liked: The location is nice because it’s nearby to the tourist attractions.

Exceptional

Superb