Aura Accommodation

Very good

Exceptional

Perfect 10/10

Liked: Everything. Absolutely perfect location, close to everything you need. Absolutely wonderful, friendly staff. The pool and mineral pools were a perfect way to warm up and relax during a cool evening. Will be choosing Aura again when visiting.

Very good

Good - we’ll be back

Liked: Great situation - wonderful to be able to walk to restaurants & the lake front.
Disliked: The first room was very old & hadn’t been modernized at all. Just a lick of paint some years ago. However the staff were most obliging & moved us to a room with a modernized bathroom. We look forward to staying again when we next come to Rotorua. By then the rooms will be all looking amazing.

Thoughtfully designed motel in a...

Liked: Excellent motel in a top location - lakefront, walking distance to Eat Street and the gardens. Super-helpful staff with lots of info about attractions available. Nice heated pool, trampoline, BBQ area, and hot baths. We stayed in "Stella's Suite" and enjoyed the space and fixtures (WM and dryer in the suite). We appreciated the eco-focus and generous amenities. Physical and service design were well-considered.
Disliked: A few floor lamps in the living area would have helped the ambiance; ceiling downlights were a bit bright. The bedrooms were more serene with comfy beds, lamps and throws.

Friendly. Great failities, Pefect location

Liked: The customer service was exceptional. I felt individually welcomed which is not a usual feeling at motels. I loved the feeling of the hotel, retro but in the process of modernizing.
Disliked: All good

Exceptional

Liked: Spa and pool, and the location. the room and facilities were excellent, and the staff were very helpful at all times. when they were not available the messaging was clear on what to do. excellent value for money
Disliked: nothing

Good stay

Liked: Hotel was in a nice/ideal location near lake and walking distance to restaurants and parks.
Disliked: Smell in room.