Okay

Liked: The linens and bedding were comfortable. Our early check-in request was efficiently and nicely provided.
Disliked: The staff was not friendly. Additionally, we asked for an extra set of linens that we never received. Lastly, we requested two beds, and received one bed. When I asked the staff about this, I was told that?s what I got. My family and I were there for a close family member?s funeral. We only needed a few things. Unfortunately, we just had to make do.

Exceptional

Liked: Perfect location to the James Brown Arena. Loved the modern style room with hardwood floors. Friendly staff and very accommodating. Will definitely stay there again.

Exceptional

Exceptional

Liked: I liked the warm welcome that we received upon checking into the hotel. The person that checked us in was very efficient. The room and bathroom were beautiful and clean.

Passable

Liked: Upon checking in I was given the wrong room after we had valet bring all our bags up! Having to walk from our tower back to the main tower, through a formal party, because the desk in our tower had no workers was a bit much being it is a rather large hotel. This hotel just has a confusing layout (and staff )hopefully after renovations it will be better. If you want better rooms and more convince stay in the new tower NOT the old one!

Exceptional

Exceptional

I already booked them again...

Liked: EVERYTHING
Disliked: IT WAS ALL GREAT

Wish I could have stayed...

Liked: The hotel was very busy with several different events but the staff was amazing!