Auckland's Waitakere Estate - Heritage Boutique Collection

Very good

Liked: I like the staff. Was professional and happiness.
Disliked: The bed. Was 2 doubles together and not a queen or bigger size.

Very good

Liked: Good sized room, quiet, comfortable bed

Passable

Liked: Breakfast was nice..
Disliked: What didn't measure up for me was the state of the room.Hair in the shower and bathroom drawers,lumpy pillow to sleep on No extra blanket for a cold winter's night.Locked out once I came back from breakfast and had to get the door unlocked at the office.Also one of our family that stayed couldn't get back into the safe where he had put his money and the safe wouldn't unlock.

Very good

Very good

Disliked: The heating for the room was not quite adequate enough. We had to wear sweatshirts and beanies while watching tv at night.

Poor

Good

Liked: Staff is truly friendly and the facility is clean despite the rooms that need update and beds that are uncomfortable the bedroom was upgraded and clean
Disliked: The loft room was so noisy and cold. Based above the kitchen and at night it felt like someone was pulling on the door so many openings for wind and noise Opening between floor and door had to use a blanket to cover the wind.

Average stay, great views

Liked: Lovely location and scenic views from rooms and lounge area. Quiet and serene. Breakfast was nice as well. Great customer service and helpful staff. The fireplace at night in their main lounge area was lovely.
Disliked: Two bedroom apartmentThe bathrooms were run down and not very clean. Dusty. Hotel overall seems a bit run down. Main bathroom window opened up into a courtyard of another room section(or staff quarters). The whole apartment windows would steam up when taking a shower as you could not open the bathroom windows that were facing into courtyard. These windows in the main bathroom were low, not tinted properly and did not have shades and lacked privacy. Second bathroom was entirely too small and poorly ventilated. Lots of noise from upstairs of people walking and opening and closing doors at night as our rooms were below their restaurant/conference area. Vents that let out a lot of noise at night. Lots of spiders too .

Perfect getaway !

Liked: The view was amazing