Name: Atwell Suites Miami Brickell by IHG
Address: 145 Sw 11th Street, Miami, FL
Telephone: (888) 608-6346
Rating: 4.25

Very good

Very poor

Liked: The pool
Disliked: Room was located near the train and it s not well isolated. Very noisy.Also, i have asked for a taxi at the réception for a one mile route. The charge asked was 40$, then I called a course with Uber and it was 7$, very disappointed

Exceptional

Overall nice hotel

Liked: I liked the location, close to a lot of restaurants, publix supermarket, 7-11, dunkin donuts, 107 Taste Asian restaurant and 12 mim walk from the Brickell City centreI really liked my room. I like having a bed and a sofa and two tvs. It had a lot of natural lighting coming in because i had a corner room
Disliked: Few staff members were unfriendly and almost rude and spoke in an annoyed manner. I encountered this on the 24th floor when i went for tea one afternoon. The lady was like "What do you want?" I didnt like that. It doesnt hurt to greet people before you speak to them and just be a little patient. I encountered several language barriers as I only speak English but most staff speak Spanish. I had to use google translate several times.The breakfast lacked diversity and it gave me a stomach ache so bad the first day and i just didnt eat it for the remainder of my time there.

Exceptional

Would not stay here again

Liked: Great location in Brickell
Disliked: Very poor service and maintenance.No cleaning on promised days, clogged sink fixed only after 3 requests, broken balcony locks, and TV remote batteries never replaced.Breakfast was crowded, low-quality, and unavoidable in the rate.

I would stay again but...

Liked: I like the area
Disliked: I was giving the incorrect room that I paid for. The front desk representative said that booking.com put my room in wrong. So he had to give me that room when I clearly showed him my room reservation. I paid for the larger suite and wasn’t accommodated. Due to the discrepancy I asked if I could get a later check out that was denied. Also the bathroom showers should be fixed water leaks out of the shower onto the floor so we kept needing towels for the floor.

Very good. Our short stay...

Liked: The breakfast and the location of the Hotel were exceptional
Disliked: I did not have time to think on that due to short stay

Good

Liked: The room was fine.
Disliked: There was nothing to drink and eat at the room and the housekeeper didn’t speak English. And the staff, in the reception, was not friendly.