Atura Blacktown

“It was okay — not...

Liked: You get what you pay for. There wasn’t a WOW factor, but it was an okay spot to rest during our mini holiday in Sydney. The highlight for us was the pool — the kids absolutely loved it, which made it worthwhile seeing them have fun. Overall, it wasn’t bad, but it also wasn’t anything special.
Disliked: What significantly impacted our overall experience was the level of customer service provided by the staff. Upon arrival, there were three staff members behind the front desk who failed to acknowledge me. It wasn’t until I approached them and asked about the check-in process that one of them simply pointed to the self-service kiosk without offering any further assistance, then returned to their previous tasks.After checking in, I retrieved my luggage from the car and had to navigate my way to the room without any guidance regarding the location or level. Throughout our stay, interactions with staff continued to be disappointing. Requests for assistance were met with a noticeably indifferent attitude, giving the impression that our inquiries were an inconvenience.Had the staff been more approachable and welcoming, it could have greatly improved our perception of the establishment and made our stay more enjoyable. As the frontline representatives of the business, the staff play a vital role in shaping guest experience — unfortunately, in this case, the service fell well short of expectations.

Comfortable, family friendly and easy...

Liked: Easy to navigate, lots of parking
Disliked: Overall the food was not the best

My stay was relaxing

Liked: Property has lots of parking especially for buses and vehicles with trailers. Friendly staff. Included lift for those who were unable to negotiate stairs, rooms claren and tidy. Room service was great. Fantastic buffet breakfast. Have stayed there several times with sporting team and on family trip to Sydney, will be my first choice of accommodation in Sydney
Disliked: No dislikes at all

Nothing to think off

Liked: Quite
Disliked: Nothing

Superb

Superb

Superb

Liked: The atmosphere re drive in, bar, room, staff, facilities, ease of check in and out. Best you could hope for in the area
Disliked: It's Blacktown.

Exceptional

very good