At Wind Chimes Boutique Hotel

Very good

Liked: I loved the property, the bad thing is the parking. they have no parking lot nor anywhere u can park. if ur going local catch a uber leave rental parked up. everything is close by the beach up the street
Disliked: parking

Bad

Exceptional

Disappointing

Exceptional

Liked: Great place

Superb

Exceptional

Was close to beach and...

Disliked: Initially we were put in a VERY tiny room but were given a new one upon request. WIFI DID NOT WORK

Moldy and unclean, but has...

Liked: The community spaces were beautiful and comfortable, and it was a really nice location in Condado/Santurce.
Disliked: Experiences may differ depending on what room you get, but mine was on the first floor. There was mold in the room; the room was not cleaned thoroughly before I checked in (there was trash from the previous guest in the toilet which we could not flush in fear of clogging the toilet, causing us to not have a functioning private toilet for the whole first night), a used towel was hanging from the shower curtain rod, and red hair was on the shower wall (neither me nor my partner has red hair); the de-humidifier put in place to combat mold growth was malfunctioning and sounded like a jackhammer every hour or so during our first night here, causing us to not be able to sleep at all. We've expressed all the above concerns with the hotel staff, and they promised a "deep clean" and a solution to the dehumidifier the next day. When I got back to my room the next day in the evening, expecting a deep clean and a functioning dehumidifier, what was promised was not delivered, the mold wasn't even wiped down. The "solution" to the loud dehumidifier was simply removing it from our room, with no replacement, which would just exacerbate the mold issue already present. We did request a different room hoping it would be better, but there were no other rooms available. We eventually decided to leave and booked our stay at a different hotel. When asked about a refund due to services not matching expectations (a clean room with no mold is the bare minimum for a hotel), the person working the desk said we'd have to contact booking.com to contact their corporate reservation department (of a "family-run" hotel).Upon some research, the company that owns this hotel filed for bankruptcy in 2018, likely and sadly because of Hurricane Maria in 2017. Although still owned by legal entities created by the owner, is now managed by a Property Management company called Auberge Haven.