At Sloane

Beautiful property, pricey

Liked: The hotel is architecturally stunning, the decor is beautiful and it instantly invites you into a luxurious world. You feel like you're staying in a chic private home in one of the best locations in London. The linens and other room equipment were all very good and comfortable. The breakfast at the hotel restaurant Costes is very good, the bar is great too.
Disliked: Our room was tiny, to the point where we couldn't open our big suitcase (luckily we had our things in the carry on). It's not just the small sq ft problem, but rather the distribution of the space. I do think that that room shouldn't be part of the offering or it should be heavily discounted. So when booking would definitely triple check room type and floor plan since the price is steep.Some of the staff weren't very inviting or helpful, but the rest were super nice.

Never again

Liked: Design and decor.
Disliked: I booked a room in advance, but when I arrived, I found out it had a broken conditioner. It was sweltering hot and stuffy in the room. The manager showed me how to turn on the air conditioner saying nothing about the malfunction, but it didn’t make a difference. A few hours later, it was still as bad. The staff assured me they’d fix it soon, but it never did.By midnight, it was clear that the air conditioner wouldn’t be fixed. I asked to move to a different room because it was 30 degrees outside in London, and it felt like a greenhouse inside. The staff said they were “hands tied” because the hotel was full, but they offered to open the window which made it loud because of the bar downstairs and didn’t help with the temperature at all.The biggest disappointment was that I checked booking.com and found out there were four more rooms available that night. They didn’t do anything about it at check-out, explaining that all the rooms had a problem with the air conditioner. They only moved me to a different room (which was the same size) after 3 pm the next day, which was super inconvenient since I had a business meeting.To top it off, they charged me 800 pounds for every night, no discount, no upgrade, just free breakfast (which I don’t eat). It was definitely the biggest disappointment in my hotel experience.

excellent location & staff, but...

Liked: friendly & professional staff
Disliked: Rooms were VERY small

Will book there again

Liked: Comfortable, good location, clean, staff amazing

Superb

Superb

Would highly recommend this fun...

Liked: The room and all of the details were beautiful. The service was an 11/10- beyond our expectations. We called down for a steamer and a bucket of ice and they responded within minutes. The little extra snacks and coffee and tea was a bonus. A wonderful boutique hotel in Chelsea. Highly recommend!
Disliked: Not really a negative- but the room felt small with our suitcases out, but I knew this when I booked it.

Charming and Sofiscated

Liked: At Sloane is a very charming hotel, a real teach of Hotel Costes. Everythink is perfect!

Second night was good. The...

Liked: I’m a big fan of the Costes in Paris and wanted to try At Sloane. Love the interior design. Love the location. Love the food. Love the cocktail bar. And the staff were fabulous
Disliked: The underfloor heating was on full for the first night and we couldn’t sleep. We couldn’t open the windows. It was very uncomfortable. I even felt sorry for our little dog.