Name: Astors Belgravia
Address: 106-108 Ebury Street, London
Telephone: 0800 031 8416

Exceptional

Was nice, clean and adequate...

Liked: Was nice, good location
Disliked: Shower head wouldn’t stay up, also needed a small fridge.

Wonderful stay

Liked: Great location, very clean room, wonderful breakfast options and friendly staff. We were able to store our luggage before check-in and after checkout...they were extremely accommodating.
Disliked: Tight quarters.

Super duper

Liked: I will commend the staff especially Anton, Zia, housekeeping and restaurant staff for their efficiency and hospitality. They made the place a 5*... been here and will come back again. Thanks to Sara and Irene, too.

good because of excellent location

Liked: Location of he hotel is excellent as it is close to underground and coach Victoria station. Breakfast was OK, there was always enough of water.
Disliked: Room was a little bit to small for three beds. Folding bed was very uncomfortable.

Great location, good accommodation and...

Liked: Location and proximity to transport and restaurants.
Disliked: Provide what your web site and the hotel’s web site confirms is available. AC in the rooms is on the web site advertising for this location. Some of the hotel staff denied this even though it was in black and white. Then to be told it would be resolved, only to discover it would take 2 weeks. Then to discover that the AC had not worked since January. Then to be told there was no means of resolving the matter and no alternative accommodation. Then to be told that it was not up to the staff to use their best endeavours to resolve the matter and to be directed to resolve the matter myself. Poor customer service and false advertising wrapped into one. So as directed I contacted Booking.com and miraculously we were offered a room as advertised that had AC in the room. While I really appreciate the assistance provided by some staff I am completely dissatisfied with what was required to resolve this matter. I was on holiday and should not have been subjected to such a poor response. As is my right and responsibility I will reference this matter on Google Maps, where I currently have 1.3M views and rated in the top 10% of reviewers of hotels etc in the world. If you feel compelled to respond then I would appreciate knowing that the false advertising is no longer an issue, particularly as it could be resolved in a matter of hours. Finally, I am extremely appreciative that Booking.com Provided such a prompt response to this matter. Thank you.

Good

For the price and location,...

Liked: Breakfast was very tasty - loved the croissants with jam, the fruit, and cereal selections. Nice juice options.
Disliked: We know it is not your fault, but the Air Conditioning going out made for a tough first night plus our shower water was cold. However, the wonderful manager, Sarah, gave us a new room for our final 2 nights - it was great!! We appreciate her thoroughness and kindness. All staff were very sweet and helpful!!