Passable

Derby break

Liked: Great parking. Staff super friendly. Centre of town
Disliked: Nothing

Great manager

Liked: The manager was very helpful, as I need assistance and was slightly late checking out. He came and collected my case. Sat me at a table where I could charge my phone, so I contact my lift arrangements. Brought me iced water and said no rush, I could sit in the lobby. That?s what made my stay extra special, was the fantastic manager and should be commended for excellent customer service. Also brought up a fan and plain sheet as so hot.
Disliked: Nothing as it was a budget hotel, yes things could be updated, but it didn?t detract my from my stay.

Great location

Liked: Great location. Free parking. Nice rooms. Friendly staff. Let us check in 2hrs early.

Old facilities and not that...

Liked: The staff were helpful and it was cheap and a good location.
Disliked: It smelt of smoke in the room and it wasn't very clean. Suspicious stains in various places.

Exceptional

Disappointing

Disliked: We asked for a double room which we did not get we had two single beds pushed together which was not comfortable! The toilet barely flushed and took several attempts to do so, when taking a shower it was leaky was not as powerful as your standard shower! We had telly available to us which again did not work! We also felt the staff were unapproachable due to the attitude they carried! Not happy to say the least.

Exceptional

Disliked: I stay there often when I work in Derby. Lovely staff, great value for money.

Superb

Disliked: Great staff, lovely welcome. I stay there often when I work in Derby and it's always nice, great to be near the station and always great value for money.