Aspen Hotel Rogers Formerly Americ inn

Very disappointed

Liked: Not much to like. Expected a bit better.
Disliked: I arrived and the reception was good , got my card and went to my room only to find that it was not cleaned. And by that I mean quite literally the cleaning crew had not cleaned it , down the fact that there was still urine in the toilet and the bed looked like someone was still staying there. I called and went back to the reception and they were shocked, but proceeded to tell me that they don’t think they have any other rooms available. After waiting until they called the owner they told me they found a room, went and it was at least clean but most of the lights didn’t work, the shower made an ungodly loud squeal the entire time I used it and the fridge didn’t work which probably means they didn’t plan on using the room at all but they were scrambling for a room to not lose business but I don’t like how I was just supposed to be okay with a subpar room. there was no apology, no offered discount to my stay , just overall not a great experience. I would have appreciated if they pulled me aside and just warned me the room wasn’t in perfect shape and offered to refund partial stay since I wasn’t their that long anyway. Won’t stay here again.

Excellent

Liked: It's our GOTO HOTEL EVERYTIME TRAVEL...EXTREMELY GREAT FANTASTIC EVERTHING ABD ALL STAFF EVERYTRIP!!

Superb

Very kind and accommodating staff

Liked: The staff was incredibly accommodating! When I came before my check-in time, they found an extra space for me to get ready for a wedding since my room wasn't ready yet.
Disliked: My room had a super loud AC unit in it. It kept cycling throughout the night and woke me up a few times.

Very good

Liked: Clean quite staff friendly
Disliked: Nothing to dislike

Superb

Liked: Clean and quiet
Disliked: The air conditioner did not work right.

Good

Liked: it's a great weekend
Disliked: one of the older woman at the front desk was rude as crap when i went to check in early like i put on my check in thing i was going too and she was just rude.

Was ok for a one...

Liked: The room was very clean and breakfast was good
Disliked: Could use updating and smelled musty

Probably not again.

Liked: Convenient for what I need to accomplish the next morning.
Disliked: Had to wait at the check in desk to check in while the attendant left the property to get herself something to eat. Had to wait quite a while to even check in. I made eye contact with her while she was walking towards her vehicle to leave and didn’t realize she was the attendant. While loading my suitcases into my vehicle I watched the cleaning lady sit in a chair in a nearby empty room for over an hour just playing on her phone. I also called to get a rate and then found a way cheaper price through booking.com.