Asbury Ocean Club Hotel

A marvelous stay - contributed...

Liked: There was so much that we loved! The high level of professionalism of every staff member we spoke with, delivered with immense warmth and genuine care, was a joy. Deborah, George, Melanie, Lauren, Susana, Skylar, and housekeeping staff were attentive, respectful, friendly and delightful. Our suite was large, bright, and a pleasure to relax in. Thank you all!
Disliked: There was nothing that we didn't like!

Stunning hotel

Liked: The property was absolutely beautiful just stunning close to everything. The only thing I need to complain about was the room service. We got our food and it was all ice cold.
Disliked: We loved everything about the property

Exceptional

Not Worth The Price, Not...

Liked: The property is very luxe. They greet you with drink options when you check-in, water and candy in your suite, and they have plush robes you can wear. There's a restaurant upstairs and a balcony in the room I selected.
Disliked: The hotel does not charge the $400 deposit fee as a separate incidental, you're charged $400 on top of your normal price. However, the receipt they give you does not mention the $400 at all. This is very shady, especially since they say it only takes seven days to fall off, but when you call on day 7, they have a rehearsed answer that it's "on your bank". Well, my bank informed me that the charge should've fallen off already, but the hotel specifically requested that the pending charge be lifted on on April 15th, 30 days from the day of my stay. I am $400 overdrafted because the hotel charged me $624 for my stay (a notable jump from my original booking, but I canceled and rebooked and accepted the new price) and left a pending charge for $1024 on my account.The amenities of the hotel are not worth the price. There's no restaurant on site and any drink option that is not water is a charge. There are no direct views of the beach. I enjoyed resting in the bed, I appreciated that they left me alone for the most part when I explained that I was sick. I would not stay again.

Very good

Superb

Exceptional

Exceptional

We enjoyed the peace, security...

Liked: I recently attended my 30th anniversary celebration and was generally satisfied with the room to which I was relocated. However, upon entering the room, we discovered that welcome items belonging to another couple had not been removed. They were gracious in their apology and promptly addressed the situation.Additionally, we requested basic amenities, including extra pillows and an ironing board; however, the response time was longer than anticipated due to low occupancy levels. In summary, our overall experience was positive, and we are considering several daycation trips back to the location, primarily due to the establishment's exceptional cleanliness and George's commendable hospitality.
Disliked: I addressed that in the earlier-mentioned section.