ARRIVE Wilmington

Exceptional

Exceptional

Underwhelming

Liked: The location is really nice, the outdoor patio is great too, the dinner was good.
Disliked: The hotel room floor was dirty underneath the rug that they place under the bed, the room is rather small and the shower head broke off the first moment we tried to move it while showering. They charge you for absolutely everything including room service. The most annoying thing is that they WON'T tell you they are charging things to your room but rather at the end give you a big bill. I thought the service was awful. I am still waiting to hear back from the manager for a refund that they owe me. It is not worth the money they charge!

Good

Disliked: There was no housekeeping and we weren’t told that at check-in. I’m ok with reusing towels but no straightening of any kind is not acceptable. Also no coffee available until 7:00. That is a problem for early risers.

Great place. A bit overpriced...

Liked: Beautiful courtyard. Excellent location and staff.
Disliked: I did not like that they didn't tell us upfront that we had to request housekeeping the day before and before 5 pm! What?!And I didn't like that our room did not have a desk, iron or ironing board.And we didn't like the Valet. Our car was closer than walking to the valet and there was a big open lot. Just provide free parking!

Nice pleasant hotel great location.

Liked: Location was great, room was good size and clean.
Disliked: Air Condition unit was on the roof and was very noisy.

Superb

Next time in Wilmington, we'll...

Liked: The best thing about Arrive is the location, really central. And the place was clean.
Disliked: The reception staff was friendly but kind of unhelpful. They didn't tell us that cleaning was every third day, and then the room wasn't even cleaned on the third day. They also didn't mention that the bottled water set out separately in the room was a purchased item, though there was no price attached and it appeared complimentary. The room (in the the three-floor building) was dark with little natural light, and only a blackout curtain was available, not a light-filtering liner.

Lovely place and I will...

Liked: Location and the impeccable grounds. The suite was small and dark but cozy.
Disliked: No one offered to assist me with my bags.