Very good

Liked: Room on floor 17 with amazing view to Michigan Avenue. Classy,.elegant, views are to die for and location is simply perfect. Mattress and pillows are simply to die for.
Disliked: I chose Arlo Chicago as I've had an amazing experience in Arlo NoMad in NYC. One of the things I remember the most was a very warm welcome by the employees, but unfortunately it wasn't the case in Chicago. I was unsure whether a charge had been made to my account as I had been given the option to oay on site by Booking.com and after showing my credit card balance to the check in clerk, he kept insisting that wasn't possible as they didn't have my credit card on file. What do I know, right? Sometimes it's maybe better to say "don't worry, we'll find out" than arguing reality (I was charged, at least 2 weeks in advance). Nakila, on the other hand, was spotless and went out of her way to help, so kudos to her! While I'm not sure how much control Arlo has on what Booking.com does, there is a shared responsibility to make sure platforms honor the promises or conditions under which they're fishing out for customers, as eventually these hotels are selling and profitting from these platforms as well. Air conditioning is hard to regulate and noisy, and so is the mini bar. It kept me awake at night at times!