Arizona Biltmore LXR Hotels & Resorts

Exceptional

Liked: Loved the property, outdoor decor and flowers, and how huge it was. I also received exceptional service, and felt like everyone was genuinely so kind. The slides were a hit with my daughter!
Disliked: Hidden fees and automatic gratuity without asking,. That also is deceptive in how the tip showed up for room service.

Exceptional

Exceptional

Excellent

Liked: Beautiful facility the breakfast was limited, but it was a beautiful place and a comfortable place people tried to help. I am very glad there were many watchful eyes at the swimming pool for children. The heat was amazingly strong and the folks let us stay a period of time till we got things in order as our luggage was lost
Disliked: It would’ve been nice if they had guided us to our unit because it was difficult to find as we were not familiar with the property that would’ve been beneficial for us and I’m sure it would be beneficial for others arriving in the night

Exceptional

Liked: The food and staff was excellent The place was just amazing just to sit back and relax and me and my husband really enjoyed the time there

The Arizona Biltmore is a...

Liked: The hotel is beautiful. The staff was amazing. The valets, front desk, housekeeping, room service all excellent and very nice people.
Disliked: There was not one thing I would complain about.

Very good

Liked: Had a problem with Room when we came back the evening and taken a long time to resolve and move us to a new room that evening.The next morning at Front Desk, Antonio assisted and resolved the issue with a upgrade to one of the Villas for the rest of the stay. Definitely made up for the poor service we received the evening.
Disliked: Their check in can approve with holding an amount on your credit card. They taken more than double the amount for the stay and I’m still busy sorting it out, even after the full amount was deducted for the stay.

Exceptional

One of the best vacations...

Liked: Staff was top notch! I booked an entire Spa day and was so well taken care of. I really appreciated the kindness and professionalism of the staff!
Disliked: I thought I had $100 credit and I didn't see where that was taken off.