Arizona Biltmore A Waldorf Astoria Resort Guest Reviews
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|7.6 miles from PHOENIX centre|
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Gary Mon, 1 May 2023
it was pretentious and way...
Liked: beautiful grounds nice pool
Disliked: extremely overpriced for every thing including drinks by the pool
James Fri, 14 April 2023
Liked: The Hotel and the grounds are beautiful.
Rinehart Thu, 13 April 2023
Mike Wed, 5 April 2023
Andres Sun, 26 March 2023
great hotel like all the...
Liked: almost everything
Disliked: the rooms where outdated specially the suite
David Thu, 23 March 2023
Jennifer Thu, 23 March 2023
wouldn’t stay again.
Liked: Frank Lloyd Wright design
Disliked: convention hotel —yet at $1000/night I was expecting a quieter luxury resort vibe.
Brandon Wed, 22 March 2023
Liked: Frankie Cortney and Adam at the sphere bar were top notch! Simply the best!
William Mon, 13 March 2023
Enjoyable but uncertain if we'd...
Liked: Wonderful property with an excellent restaurant wait staff. The architecture and overall quality of the physical facility was outstanding. Lighting, both inside and out (night) was well conceived. Service staff did excellent job restoring the grounds after weddings, other guest group events. Front entrance staff were particularly helpful and friendly.
Disliked: Food in general at the hotel was pricy - $19 for oatmeal? - McArthur's food was less good quality / preparation than the price charged. Housekeeping staffing needs far better support >> too few of them to cope with the volume of guests - rooms should not be UN-made at 4pm when guests are out all day. [pay staff more and have better results]. Daily $35 "Resort Charge" (and the associate tax) should be included in the base room rate and so footnoted in marketing, other materials. #1 complaint: why was there NO print material in the rooms (or anywhere else in the facility) about the hotel, its offerings, the local area (Phoenix Magazine, etc.), NO maps of the area / Phoenix. Having traveled at the 5* level for decades, this was a first - and quite irritating. Implied that the hotel's focus was on groups (whose time is generally managed by the host company) vs. FIT's who would appreciate some perspectives on the area etc. >> a missed opportunity.
Sophie Sat, 4 March 2023
Value for money is not...
Liked: A very large resort with lots of great opportunities to play - golf - tennis - hiking - fitness... good food - nice restaurant service
Disliked: …. the rooms are partly well renovated - my room should have been - I didn't think so... strange room layout... from the entrance door you were directly in the bathroom - room service ok - events every evening - you have to like and also know ...