Arizona Biltmore A Waldorf Astoria Resort Guest Reviews
Write a review
|7.6 miles from Phoenix centre|
Write a review
Amy Mon, 16 March 2020
Anonymous Sun, 8 March 2020
Liked: Close to event
Disliked: It was the most overvalued room I have ever been in around the world ever
Alexis Sat, 7 March 2020
Liked: I wish it would have said on booking.com that there was construction on the property... a lot of construction. We had a room literally backing up to it with a pet. Not a great view for the amount of money we spent. Would have stayed somewhere else with better view.
Disliked: Construction on property
Mark Thu, 5 March 2020
good service, good food, adequate...
Verified Hotel Guest Wed, 4 March 2020
Liked: The hotel was beautiful. The grounds were meticulously maintained and the staff was helpful and friendly. There were multiple pools available for use as well.
Nadia Mon, 2 March 2020
Disliked: With all the construction, dust and noise the least they could do is offer free parking considering parking is free in the rest of Arizona! Their main pool was closed not sure why they still charged resort fee.
Barry Sat, 29 February 2020
Anonymous Wed, 26 February 2020
While under renovation, it is...
Liked: Great hotel. Great service.
Disliked: Property undergoing renovation. Room patio had a wall across it do that it was like a bunker. Pool closed and under renovation. I was not told in advance. Ok as on my own but would definitely not have been ok if my family had come along.
Michael Sat, 25 January 2020
Moji Mon, 20 January 2020
Liked: Upon arrival, there was no water in our room but No one bothered to let us know. We only realized after using the bathroom and learning there is no water in the room. When we called the reception, we were told they knew we had no water and did not expect to have running water for another hour or two. I understand emergency water shut offs happen but they could have told us about this before we were sent to our room and were faced with humiliation of using the bathroom and later realizing there is no water and we had to wait about 2 hours before water was stored. The following day, the elevators to our room did not work for several hours. There was no sign to say where the emergency exit was or the stairs or how to get to our rooms. We decided to leave and go get a meal, hoping they would be working upon our return. But hours later, we returned to still having no elevators. We were on the 4 floor and my husband had bad hips so he could not climb 4 floors up. We tried to use the lobby phone to get help, but it had no informative guide as to how to reach the front desk. The phone just rang out. We had to walk back to the lobby and we were told the elevators should be working now and that the engineers had assured her of this fact. She was going to send us back but given our experience, we asked her to go with us so that she can assist further if they were still not working. She agreed to walk back to the lobby with us to prove her point but she was embarrassed to learn the engineers had lied to her and that indeed the elevators were not working. The engineer was called in by the manager who stood there, looked us in our eyes and flat out lied and said they were working which was a joke. This lie upset me even more to stand there , witness the non working elevators and still claim they were working. So when I asked the engineer to explain how they are working, his answer was ?the engineer is working inside the cabin,? which is a far stretch from the elevators...