Ardern Hotel

Absolutely terrible would not recommend...

Liked: Nothing
Disliked: The hotel was unclean , had a horrible smell everywhere , the rooms were dark , dated and awfully decorated . There was no running hot water , the electric sockets did not work . We had our granddaughter with us and she is only 18 months old and we felt like we couldn’t let her touch anything or crawl and play on the floor for fear of her getting poorly . The front door to the property had been vandalised and was boarded up at first glance when we arrived it didn’t even look like the hotel property was as even open . There was no WiFi which was advertised or any reception staff to report anything to the number we were given just rang out and nobody answered it . The advert also said that there was a children’s play park which there wasn’t .

Bad

Disliked: Absolutely disgusting. Falsely advertised. Nothing like the pictures. Upon arrival front door broken and boarded up. Disgusting smell throughout hallway and bedroom. No water running from hot tap. Extension lead running accross middle of bedroom floor to bathroom, where a lamp was on the floor under sink as main bathroom light did not work. Door frame to room damaged. Owner did not answer phone when I tried to contact them. I had to find last minute alternative accommodation for my family as I felt unsafe in these premises and hygiene, health and safety was non existent. Had to pay out additional cost for alternative accomodation of £250. Owner has not responded to my cancellation request. I have lost £250. I will be contacting trading standards as this is false advertisement, ruined my only family holiday. I have requested booking.com to investigate this property as I cannot believe they are advertising this disgusting premises and letting the owner get away with taking customers money when I couldn't even stay at the premises through no fault of my own. I have been offered good will gesture from booking.com of £35 not even a refund of what I paid £250 absolutely disgusting. I cannot understand how this premises are still able to trade and why they haven't been shut down

Exceptional

Brilliant, Convenient and Enjoyable experience.

Liked: The location was great and very convenient. However breakfast wasn't served.
Disliked: Easier check in and check out system. However, we both enjoyed the stay and staff were friendly and helpful. The phone number needs updating on the website. Other than that, nothing much was wrong.

Exceptional

Smelly dirty place

Liked: Nothing, smelly uncomfortable dirty.
Disliked: The bed, the room, everything I hayed everything

Bad

Liked: Shocking and hostile host. Threatening and intimidating. Difficult to resolve with booking.com but is pending

Exceptional

Very poor