Aquarius Casino Resort BW Premier Collection

Very good

Good

Horrible check in staff

Liked: It was a nice location.
Disliked: The staff threatened to throw me out within 10 minutes of my arrival because the Manager gave me key cards that didn't work. When I went downstairs it was pretty packed and he told me I had to wait in line, I was pretty frustrated but not out of line. He didn't hear me out or anything. I had my kids and pregnant partner with me they were waiting infront of the room for at least 30 minutes. I expressed my displeasure for the situation and he basically shut me down and called security. I understand they have a lot of people that come in and out, it's a casino. The initial interaction was actually pretty nice he seemed pretty decent. When it was my turn to be seen again, I asked the guy helping me why the manager called security on me, and he was completely rude about it he took my id and two key cards and basically threw them at me, all I asked him is why I wasn't being treated decently, basically like a regular human. And he said I'm not doing this with you and called security. The security was very chill and calm, they took me to the side and took me up the private elevator and opened my room for me, I explained to them I'm not a drinker I was only here to celebrate my son and moms birthday. They said hey we're not taking any sides, I told them what happened. I had to wait until shift change to get my key cards activated the whole check in counter made me feel really uncomfortable, I've worked in hospitality. I don't understand why I was treated this way it really put a dark cloud over my whole weekend.

Superb

Liked: Everything was great!
Disliked: Nothing

Exceptional

Very good

Liked: Clean room, comfortable
Disliked: Filters on our floor were left outside to 20 rooms

Recommend this property

Superb

Exceptional