Passable

Very good

Overpriced for what it is.

Disliked: Room wasn’t ready on arrival so had to leave bags and go out. Came back 3 hours later and room still not ready. Finally got the key, only to go to the room and find it still being cleaned. £400ppn and breakfast not even included. Ridiculous. Tired looking room. The hotel is living off its location more than anything else. Should be a quarter of the price.

We loved the hotel, the...

Liked: Everyone was friendly and helpful. The rooms were great and all amenities were provided. The restaurant food was delicious!
Disliked: Getting in and out of the tub was difficult. It’s higher than we are used to.

Very good

Not worth the money

Liked: The location is perfect
Disliked: Not clean in main areas, corridors, lifts etc, toilets off restaurant weren't clean.Checked in early but wasn't given room keys till after 3pm,, was given a voucher for complimentary drinks as apology but the voucher was questioned by the barman.I've already complained direct to the hotel.Room was ok, overall experience not worth £320 .

Exceptional

Liked: Receptionist was fantastic and really friendly and chatty (didn’t catch his name unfortunately) Room was good size with a huge balcony looking out to castle. Location was brilliant too

W O N D E...

Liked: We all like everything at your hotel (from the reception desk, the room with the amazing view over the castle, the surrounding, etc.). We love it so much. We'll stay there when we come back to Edinburgh. Keep it up. Thank you for everything.
Disliked: Nothing.

wonderful

Liked: very good location, close to everything