Andaz Ottawa Byward Market By Hyatt

Great location, good service, could...

Liked: We had a corner room facing the Market so it was a great view. I'd stay here again for location and service - both topnotch. Obviously the construction portion of the view wasn't great, but what can you do?!?
Disliked: The room decor looks more like a travel lodge or motor hotel type-furniture - quite cheap considering the luxury price of the hotel. At the same time, the furniture is relatively new and does the trick. The bed has got a rise in the middle, and dips down on either side, but its really comfy.

Superb

Good

Liked: Friendly staff
Disliked: We experienced a water leakage in the bathroom of our initial room, and the hotel promptly moved us to a similar one, which we appreciated. However, in the new room, the shower water was extremely hot and difficult to adjust, making it uncomfortable to use. We hope this can be addressed to improve future guests’ experience

Exceptional

Fantastic Hotel Stay

Liked: The staff and service were tops, the breakfast was excellent and most definitely recommended!

It was good once we...

Liked: The rooftop view was fantastic. The staff was friendly and always helpful. Ryan at the front desk was very kind, helpful and friendly. The restaurant staff were all great. The linens were nice and white, towels thick and bedding was comfortable and very clean. Christophe and Andrew, valets were great. The breakfasts in the restaurant were really good, however I would suggest giving two slices of toast instead of one. Seems a little stingy with only one. It was a good hotel once we got used to things and got everything we needed.
Disliked: We rarely saw housekeeping around. On our second day they never came to clean our room. I had asked for our towels to be changed daily, the bed usually gets made, and a little cleaning of the bathroom is what we expected. We did speak to the front desk about this. It was somewhat rectified. Only once did they come in the morning which is what we asked for as we were usually out for the day. They came a few times late afternoon which was when we were just back and wanted to shower again and rest before dinner. Therefore housekeeping needs to be improved. Also we had to ask for slippers, no robes in rooms which were shown on the website. It seemed we had to ask for a lot of items such as firm pillows, extra towels, face cloths, toilet paper, safety mat for the shower. The mattress was excellent, the pillows were way too soft for us. There was not enough storage space for clothes, only a few very shallow drawers. However the closet was large and we used the shelves. We had to put our luggage on the bench across the room and used them for some storage.The room and bathroom was much smaller then expected, however once we got used to things we were fine. I think it's a good hotel, they are lacking a concierge though which as a downtown hotel I feel this is important. Also we had to unload our own luggage and I would have expected more help in that area for a Hyatt. Room for improvement in the front lobby services. Also front desk area is very small, poorly designed. I feel all of these factors can be fixed and it would better match the Hyatt standard.

Very good

Superb

Overall great stay.

Liked: Clean and comfortable.
Disliked: Had to keep circling the block to wait for a space to open up to get a valet.