Andaz Napa By Hyatt

Great location, great staff and...

Liked: Perfect location
Disliked: Price a little high

Exceptional

Perfect place to enjoy Napa!

Liked: Great hotel in the heart of downtown Napa. Very nice staff, beautiful room, comfortable beds, not noisy.
Disliked: Parking instructions (instruct people to park on street or in back free parking lot until checking in and getting parking pass). We didn’t know where to park for check-in.

Very good

Liked: Central location near plenty of restaurants and tasting rooms
Disliked: expensive

Exceptional

Very good

Liked: I liked the simplicity and cleanliness of the room. It was laid out perfectly.
Disliked: no lotion for guests.

Impossible to sleep

Liked: Great location, spacious room
Disliked: Couldn’t sleep! The pillows are AWFUL—everyone in our traveling group was complaining about them. Asked housekeeping for some different ones and they brought more of the same. Also, the AC in all the rooms is crazy loud. When it comes on every few minutes or so, it wakes you up if you’ve managed to fall asleep. If you’re on the street side you get traffic noise, on the courtyard interior you get noise from the bar / restaurant until about 9:30pm. Also, weirdly, no lotion or shower cap in the bathroom.

Ok but not great

Liked: Noisy room facing the street. Window open loud noise from AC vent next door and street below . Window closed noisy AC. Door handle in bathroom door broken- should have been spotted and fixed before we checked in.

Superb