Really poor value for money

Liked: Fantastic location.
Disliked: We paid the whole stay in advance, but they still required a 250 GBP "deposit", which was not mentioned in advance, nor did they specify what's it for.They also have an optional charge of 15 GBP per day for cleaning that you need to specifically say you want to remove (trying to make you feel bad that you're not giving anything to the service staff). Absolutely absurd when you're paying 350+ GBP per night.The rooms are pretty small and, at least our corner one, was very dark even when the sun was out because the windows are so small.

A kind welcome and helpful...

Liked: The staff at reception, were so helpful, in a very natural way (didnt feel like it was put on) and made us feel so welcome

Exceptional

Liked: The hotel is well designed large rooms, very clean and very quiet. The staff were friendly, and extremely helpful. The breakfast was fantastic good quality, lots of variety and not over priced. The gym was excellent, great equipment and not busy. There was a very good steam room just missed some space to sit in between.
Disliked: Nothing

Best Hotel I ever stayed...

Liked: Great staff, nice comfy rooms with large bed . Excellent breakfast
Disliked: .

Very good

Almost perfect. Would definitely stay...

Liked: Excellent service from a friendly staff, particularly Rohan at the check-in desk. He couldn't do enough for my birthday stay!Great breakfast as well, in fact, one of the best hotel Full English I've had in quite a while.
Disliked: Staff training could have been a little better. Asked the cocktail waiter what an ingredient in one of their signature cocktail was and he didn't know. Surely, learning the ingredients of your very own cocktails should be a basic?

Poor

Great for a quick holiday...

Liked: Great location, very comfortable rooms, professional staff and amazing breakfast.

Superb