Not value for money and...

Liked: The bar was nice and the location of the hotel is very good in relation to the train station. My stay was ok but nothing special and i didnt really have any dealings with the staff other than the bar and reception during checkout.
Disliked: I didnt find the hotel to be as good as expected considering the price was over 400gbp per night. The bed was too soft for my liking and I have stayed in much better hotels. My biggest bug bear is that the hotel takes a preauthorisation on my credit card card twice and once on my wife's. Upon checkout I paid the bill and still 6 days on they are still holding a preauthorisation fee and they are not in any rush to help release it. I wont be going back!

falls way short of its...

Disliked: Alarms from the train station kept us awake until after 12.30amdrainage from wash hand basin didnt workno response to our comments advising of our experience before we wrote this feedback

it was relaxing and a...

Liked: ambience, neatness and staff willingness to assist.
Disliked: distance from airport

Excellent service

Amazing hotel and location with...

Liked: Loved the location, above Liverpool Street station with the most gorgeous architecture. Fantastic room facilities with extremely friendly staff. Very accommodating.
Disliked: The suites shown in the pictures are the best suites, the one I stayed in was quite a bit smaller and had less room than the ones shown in the pictures. I would have booked the less expensive rooms if I knew it would have been a gamble, given the cost of the rooms.

excellent stay in a brilliant...

Liked: location, design, staff, rooms, bathroom and the excellent service mindset
Disliked: nothing

Exceptional

Liked: Staff are friendly relaxed. Any request is met without comment

Very good

made to feel welcome straight...

Liked: great location, staff were excellent and the room was a good size