Beautiful interior, superb staff and...

Liked: The staff were lovely and gave us a tour of the temple with lots of interesting information. They made sure we were happy when we arrived at our room and looked after our luggage after we checked out so that we could go shopping. We booked the twin room and it was much larger than expected. Perfectly clean, with additional antibacterial wipes for your own use.
Disliked: Only negative was that there was no alcohol in the mini bar but we did receive a free glass of Prosecco upon arrival and a glass of wine in their adjoined pub. The only other negative is that I could hear the Liverpool Street train announcements throughout the night, but I know that can?t be helped.

Very good

Liked: Location, size of bed and room. Size of bathroom. Very quiet.
Disliked: Noise of plumbing initially, but all good after that.

Exceptional

Overall an extended positive stay

Liked: The Location is perfect for me, I love the Large suites here the staff are very friendly and the onsite Pub is very handy.....Felt very at ease with all the covid protection during my stay
Disliked: Out off a 4 night stay we didnt get house keeping done on one day while we was out all day and had to request it being done,Breakfast was delayed to my room one morning but was given a 40 pound credit to use so that was ok, Not the Hotels fault but one night there was late night emergency road works and it made it impossible to sleep as the suite was on the main road

Rooms great - Room service...

Liked: The rooms and hotel decor.
Disliked: The hotel is beautiful The reception staff friendly However the room service was appalling. 1) lots of things not available but on menu2) only 2 of the 4 meals delivered3) meals not as described, the salad missing the 5 main components they only served the lettuce and the separate side ordered4) Replaced Vegan dessert with a non vegan alternative without telling us. No vegan brownie - chocolate fudge cake with vanilla ice cream 5) ordered granola in the morning they sent porridge.

The staff where very friendly...

Liked: Everything
Disliked: Nothing

Great hotel

Liked: The hotel was exceptional, very friendly and welcoming staff, great facilities and extremely comfortable. Didn't want to leave.

Superb

Exceptional