Wouldn't stay there again.

Liked: Close to venue.
Disliked: Very small room and had to run faucet in the tub for 20 minutes to get hot water; had to pay $30 to park overnight at hotel; room either too hot or too cold; bedding very light and flimsy.

Beautiful hotel. Wish front desk was more informational on how to use the elevator to get to your room. Also didn't say that the causeway to the Van Andel closes at a certain time. We got half way back after the concert to find out it was locked then had to walk all the way back and blocks to get to the hotel.

Liked: Room was very nice.
Disliked: No information on how to get to our room or even how to work the elevator. No sign was there telling us we had to wave our card in front of the reader. Then they held $100 on my card when room was split on my card and my friend's card and front desk never mentioned anything.

Liked: This hotel was absolutely beautiful and we had excellent service. All staff were polite and friendly, room service was great with quick delivery, and the concierge staff were very helpful with getting us a taxi to and from our concert. The beds were incredibly comfortable and our room had a nice view of the city. Hotel was also very clean.
Disliked: The only negative I would say is that possibly the walls are thin in the rooms. I was talking to my boyfriend while he was sitting on the bed across from me and the room next door knocked on our wall twice. I am assuming our talking was bothering them?

Superb

clean, great service. culturally behind...

Liked: cleanliness was top notch with doors and tv remotes sealed after sanitization. covid related policies were clearly presented for every part of the stay including elevator use. all staff were properly wearing a mask. front desk staff was friendly and informative.
Disliked: In the special request section of the booking process I mentioned me and my partner's anniversary. upon arrival we were given chocolates and charming note addressed to MR and MRS Baker. Perhaps some gender natural language would go a long was as to not alienate all non-traditional couples that would love to stay in your hotel. it is 2020 after all...

Very poor

Exceptional

Liked: Friendly helpful staff. Beautiful,spacious room and great location. It was a great location to walk around downtown Grand Rapids

Good

Beautiful building, clean

Liked: Very upscale
Disliked: Noise, road racing at night?!?

Exceptional

Pleasant

Liked: Great location and very nice. Wish covid didn?t prevent amenities. A lot of money for no room service, cleaning, or pool.
Disliked: Super small rooms and the tiniest bathroom I have ever seen in a hotel with no fan.

Bad

Liked: The decor
Disliked: All 5 restaurants on site closed, spa closed, inattentive staff, pool closed, hot tub closed. My room very tiny maybe 16x16 and the bathroom so small. Had I known this property had no amenities or restaurants I could?ve stayed home and sat in my own bedroom