Wouldn't stay there again.

Liked: Close to venue.
Disliked: Very small room and had to run faucet in the tub for 20 minutes to get hot water; had to pay $30 to park overnight at hotel; room either too hot or too cold; bedding very light and flimsy.

Beautiful hotel. Wish front desk was more informational on how to use the elevator to get to your room. Also didn't say that the causeway to the Van Andel closes at a certain time. We got half way back after the concert to find out it was locked then had to walk all the way back and blocks to get to the hotel.

Liked: Room was very nice.
Disliked: No information on how to get to our room or even how to work the elevator. No sign was there telling us we had to wave our card in front of the reader. Then they held $100 on my card when room was split on my card and my friend's card and front desk never mentioned anything.

Liked: This hotel was absolutely beautiful and we had excellent service. All staff were polite and friendly, room service was great with quick delivery, and the concierge staff were very helpful with getting us a taxi to and from our concert. The beds were incredibly comfortable and our room had a nice view of the city. Hotel was also very clean.
Disliked: The only negative I would say is that possibly the walls are thin in the rooms. I was talking to my boyfriend while he was sitting on the bed across from me and the room next door knocked on our wall twice. I am assuming our talking was bothering them?

Had a lot of fun!

Liked: Bed was comfortable.
Disliked: Room was really small.

Exceptional

I enjoyed my stay and...

Liked: I like that there is a Victorian section of the hotel or a modern section depending on your tastes.
Disliked: I was surprised by how expensive the hotel bar was.

Did not meet my expectations...

Liked: Location was the best part about this hotel. It was close enough that we could walk to the other destinations we needed to get to.
Disliked: Walls are like paper. Very noisy people across the hall, next door and up and down the hallway all night long. Staff was not helpful with luggage upon check-in. Placed it on a rickety cart and walked away. Toilet was industrial (not the type you'd expect in a high end hotel room).

Good

Exceptional

Liked: Asked front desk to address neighbors tv turned up too loud at 1am and they addressed it immediately. Also great food from sports bar.
Disliked: Not getting sleep from rude neighbors.

Exceptional

It was a bad experience...

Disliked: Some if the employyes are very rude, they need to either treat people better or get another job. No one should be treated like all of us were.

Exceptional

Liked: Beautiful hotel; great access to Van Andel arena; staff great; good location; good security
Disliked: Parking a little pricey but easy access and secure.