Wouldn't stay there again.

Liked: Close to venue.
Disliked: Very small room and had to run faucet in the tub for 20 minutes to get hot water; had to pay $30 to park overnight at hotel; room either too hot or too cold; bedding very light and flimsy.

Beautiful hotel. Wish front desk was more informational on how to use the elevator to get to your room. Also didn't say that the causeway to the Van Andel closes at a certain time. We got half way back after the concert to find out it was locked then had to walk all the way back and blocks to get to the hotel.

Liked: Room was very nice.
Disliked: No information on how to get to our room or even how to work the elevator. No sign was there telling us we had to wave our card in front of the reader. Then they held $100 on my card when room was split on my card and my friend's card and front desk never mentioned anything.

Liked: This hotel was absolutely beautiful and we had excellent service. All staff were polite and friendly, room service was great with quick delivery, and the concierge staff were very helpful with getting us a taxi to and from our concert. The beds were incredibly comfortable and our room had a nice view of the city. Hotel was also very clean.
Disliked: The only negative I would say is that possibly the walls are thin in the rooms. I was talking to my boyfriend while he was sitting on the bed across from me and the room next door knocked on our wall twice. I am assuming our talking was bothering them?

Exceptional

Liked: The valet team was terrific! Staff helpful with a rollaways needed as well. Location was great. We enjoyed exploring Grand Rapids.
Disliked: Bed could be a little more comfortable.

Very good

Fabulous

Liked: Clean. Convenient location. Beautiful restoration of the old Pantlind
Disliked: Stayed in ?classic king? room. No refrig. $225 should allow for a small frig

Superb

Not Recommended

Disliked: The beds are really uncomfortable. The staff is lazy -- not of a customer service mindset. The wolfgang puck restaurant was inedible-- overly chewy and salted.

Very good

Passable

Superb

Liked: The staff was very friendly, location is perfect, our room was spotless.
Disliked: Tried to check in at approximately 4:45, to be informed our room wasn?t ready. Check in started at 4pm. Room wasn?t ready until 5:40pm. I understand it was a holiday weekend, but no complimentary drink while we waited? Poor form Amway.

Bad would never return

Disliked: Rooms and hallways were burning hot, staff was very smug. Had to move rooms twice without help.