Amway Grand Plaza Hotel Curio Collection by Hilton Guest Reviews
Write a review
|0.4 miles from Grand Rapids centre|
Write a review
Marilyn, Ionia, visiting GLC Live at 20 Monroe Mon, 31 December 2018
Wouldn't stay there again.
Liked: Close to venue.
Disliked: Very small room and had to run faucet in the tub for 20 minutes to get hot water; had to pay $30 to park overnight at hotel; room either too hot or too cold; bedding very light and flimsy.
Jill, Charlotte, visiting Van Andel Arena Fri, 19 May 2017
Beautiful hotel. Wish front desk was more informational on how to use the elevator to get to your room. Also didn't say that the causeway to the Van Andel closes at a certain time. We got half way back after the concert to find out it was locked then had to walk all the way back and blocks to get to the hotel.
Liked: Room was very nice.
Disliked: No information on how to get to our room or even how to work the elevator. No sign was there telling us we had to wave our card in front of the reader. Then they held $100 on my card when room was split on my card and my friend's card and front desk never mentioned anything.
Roxanne, Kalamazoo, visiting Intersection Grand Rapids Mon, 24 November 2014
Liked: This hotel was absolutely beautiful and we had excellent service. All staff were polite and friendly, room service was great with quick delivery, and the concierge staff were very helpful with getting us a taxi to and from our concert. The beds were incredibly comfortable and our room had a nice view of the city. Hotel was also very clean.
Disliked: The only negative I would say is that possibly the walls are thin in the rooms. I was talking to my boyfriend while he was sitting on the bed across from me and the room next door knocked on our wall twice. I am assuming our talking was bothering them?
Midget1950 Mon, 20 September 2021
Liked: The location to our event was convenient.
Disliked: We didn't get our room til 8:30pm. The view was an alley with dumpsters. The price for parking was a bit much. My wife can't use elevators and signage for stairs was terrible.
Verified Hotel Guest Mon, 6 September 2021
Liked: Location was excellent, Wolfgang Puck restaurant had excellent food, there were some beautiful common areas
Disliked: The room was dirty, in many ways, and the shower and tub were broken - it would have been impossible to clean the bathroom correctly and not have noticed this (the drain was half plugged shut and the switch between the shower and the tub was broken)
Evelyn Wed, 1 September 2021
Verified Hotel Guest Tue, 31 August 2021
Liked: Location. Comfortable. Secure.
Disliked: Staff was unable to rectify a problem with the shower in the bathroom. No service was done on my shower as promised. No follow up was attempted to my request.
Jacqueline Mon, 30 August 2021
Liked: Beautiful rooms comfortable beds
Disliked: Couldn?t guarantee us early check in when I called the morning of check in
Frankie Sun, 29 August 2021
Fun weekend overall but very...
Liked: I thought the hotel was beautiful and the staff were very friendly and helpful.
Disliked: I was extremely disappointed that the pool was under construction. I was not informed about this upon booking, and if it was in the fine print- I obviously missed it. It should have been very clear that the pool was closed. Our 12 year old son was looking forward to it.
Jenna Sat, 28 August 2021
Therese Mon, 23 August 2021
The staff at the front...
Romana Sun, 22 August 2021
Not the best value/place to...
Liked: The Kitchen by Wolfgang Puck is very good and worth going to.
Disliked: Welcomes with the smell of Grandmas cheap perfume so strong if you don?t already have allergies you will develop them within the time it takes for them to get your room ready despite it being 4pm.Completely outdated and staff wasn?t friendly.Tried to make me oh for a upgraded room because my room wasn?t ready on time. The smallest and the most outdated bathroom I?ve seen. Overall very expensive and not a good value.
Dayna Sat, 21 August 2021