Wouldn't stay there again.

Liked: Close to venue.
Disliked: Very small room and had to run faucet in the tub for 20 minutes to get hot water; had to pay $30 to park overnight at hotel; room either too hot or too cold; bedding very light and flimsy.

Beautiful hotel. Wish front desk was more informational on how to use the elevator to get to your room. Also didn't say that the causeway to the Van Andel closes at a certain time. We got half way back after the concert to find out it was locked then had to walk all the way back and blocks to get to the hotel.

Liked: Room was very nice.
Disliked: No information on how to get to our room or even how to work the elevator. No sign was there telling us we had to wave our card in front of the reader. Then they held $100 on my card when room was split on my card and my friend's card and front desk never mentioned anything.

Liked: This hotel was absolutely beautiful and we had excellent service. All staff were polite and friendly, room service was great with quick delivery, and the concierge staff were very helpful with getting us a taxi to and from our concert. The beds were incredibly comfortable and our room had a nice view of the city. Hotel was also very clean.
Disliked: The only negative I would say is that possibly the walls are thin in the rooms. I was talking to my boyfriend while he was sitting on the bed across from me and the room next door knocked on our wall twice. I am assuming our talking was bothering them?

Very good

Superb

Liked: Breakfast was not included
Disliked: Parking price was not included with room

Very good

Great

Liked: Spa was amazing

Exceptional

not worth my money

Liked: overall atmosphere
Disliked: rm not warm enough

A special place to make...

Liked: We had a corner room overlooking the river and it was a spectacular view!
Disliked: A map to know where the swimming pool was or the performance hall.

Great location, convenient and great...

Liked: location
Disliked: the elevator noise ran all day and nightI didn?t sleepwellat all

Visit rather than stay overnight

Liked: Public areas well kept and feel indulgent. Lovely to come here for a drink or meal.
Disliked: King Room in Pantlind side was plain and not worth the price. Some areas were run down (and not in the intentional shabby chic style). We splurged on a special couples weekend and were disappointed with the room. Photos online were surely taken in the newer tower. View was also not inspiring. Only breakfast option at the hotel was mediocre and no room service.