Name: Ameristar Casino Hotel
Address: 777 Ameristar Boulevard, East Chicago, IN
Telephone: (888) 420-1643
Rating: 4

Superb

Exceptional

Superb

Liked: The front desk pretty lady Danika made the stay wonderful. She was kind, respectful and helpful. Hot water temp was perfect
Disliked: Bed could be a little softer.

Nice hotel with large rooms.

Liked: The room size was very spacious. The bathroom has plenty of space and included both a shower and separate tub area. I was glad that the hotel was smoke free, as the attached casino was not. The hotel is near the marina, so you can get some nice views.
Disliked: The location seemed a bit isolated. There are no other restaurants, shopping etc. in the immediate area. You definitely need transportation.

We will probably never stay...

Liked: There was a big hole in the bathroom in the ceiling where water looked like it was dripping. The room itself was dirty. We found old towels hidden behind the couch was just not a good place to stay. We didn’t end up sleeping in the bed. It was so bad.
Disliked: We like the casino, but that was about it

Good

Liked: The size of the room was amazing! The size of the bathroom was amazing! The water pressure was really good and Instant hot water. We had a view of the beach outside our window (10th) floor! The beds were firm but comfortable. The pillows weren't great but I have had much worse. The staff were all really kind, I didn't come in contact with one rude staff member! Free Valet parking was also a nice bonus. The ESPN sports bar is where we ate all 3 nights and it was good every night even though we ordered different things each nightYou can take a short 5 min walk and be at the beach.
Disliked: The carpets in our room were really stained. The bathroom doesn't have an exhaust fan. When you shower it beads up on the ceiling into brown droplets I can only assume was nicotine even though we were in a non smoking room. Also the smell of Marijuana was strong in our room when we checked in.

Very good

Pleasant

Liked: Comfortable bed Clean roomMorning desk staff
Disliked: NIGHTTIME check-in staff was rude and insisted on charging an 8.93 resort fee that had already been paid when we booked! There were not ANY resort amenities!! Just a way to upcharge everyone!

Don’t gamble with your comfort,...

Liked: Location and restaurants were decent.
Disliked: We had a problem with the HVAC. The first room was hot (71-74) and it wouldn’t cool down, so they sent up maintenance. They changed the filter (disgusting!!! Room 708) and shut off the heat but it didn’t help. They changed our room at 1am and the second room was worse (no air movement, possible fleas, and temps 72-74). We were sweating and itching all night and I asked myself what are the odds! In the AM, we told the staff at the registration desk and they didn’t do anything to fix our situation and admitted the water chiller was turned on that morning. apparently cold water is what they use to cool their rooms so anybody that stayed that night was just out of luck. It’s a casino, so the house making money is the game but don’t gamble on a bad review simply to make a few hundred dollars…