Ameristar Casino Hotel Guest Reviews
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|1.3 miles from East Chicago centre|
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Fabrianne Sat, 2 October 2021
Liked: Room was beautiful, large, and clean
Disliked: The staff was beyond rude and unconcerned with having a poor attitude as it was both people at front desk. The site we booked on charged a lesser price but upon check in front desk wanted more and tried telling us it was due to deposit and resort fee but when I tried showing my reservation my phone that had both included in the price he would not look and told us the fee he stated was what we were required to pay but we could choose not to stay as we would need to get in touch with site we booked with otherwise! Then proceeded to answer phones and questions of surrounding guests! We checked in saw the room, tried to get in touch with site we booked ( your site) but was informed it would take 24-48 hours for us to be contacted?. And then it was done via email three days later? However we choose to leave the following morning as this attitude was not just with front desk but the other staff members in the casino when we asked questions on casino related things! Restaurants closed, unable to access water area located behind hotel although we specifically called ahead to inquire about this access but was told to go to the park for access which was not walking distance from hotel! Only good thing about this night? husband won small jackpot that covered expenses lost trying to enjoy the holiday weekend that was also our 19th anniversary and we drove 5 hours to our typical casino and hotel combo that appeared to teach us that this casino had so much room but only small portion of available slots that are often those preferred as even at 4 am the popular slots were full w people playing two and three at a time and holding others for a missing person! What a let down
Anonymous Thu, 30 September 2021
STONEY' S STORY
Liked: LOVED EVERYTHING ELSE
Disliked: 1 OF THE STAFF MEMBER UPON ARRIVAL WAS VERY RULED (FEMALE) ALSO NEEDED TO STOCK VENDING MACHINE MORE!!!!!
Lori Sun, 26 September 2021
Robert Thu, 23 September 2021
Rooms need updated
Disliked: The room needs to be updated new carpet & new TVs in room
Amn Tue, 21 September 2021
Great place to stay if...
Liked: The staff were very helpful, answered all of my questions. The room was the best I have stayed in a very long time. It was very clean and comfortable, and the bathroom was a dream.
Disliked: There were not a lot of places to eat or shop nearby. You do need to travel a bit to access other resturant or shopping options that are not inside the hotel. Also the room was a little pricey.
Barbara Thu, 16 September 2021
Liked: Did get breakfast in this location
Cindy Thu, 2 September 2021
Disliked: The bed sheets were dirty. It had stains, hair and no fitted sheets.
Shadonna Sun, 22 August 2021
Liked: My 77 yr old granny didn't have an ID to enter the Casino but the head manager approved her entry due to her Dementia... thx guys! fRONT DESK ALSO ALLOWED HER TO SMOKE IN THE ROOM, non-smoking rooms were filled upon check-in...XOXOXOXOXOXO
Barry Thu, 19 August 2021
Shavon Tue, 27 July 2021