AmericInn by Wyndham Shakopee Near Canterbury Park

Billing practice not clear

Liked: Room was big. Bed was comfy.
Disliked: I was charged for the room and I was expecting only to pay the $100 damage waiver. I was charged for the room again. Staff told me 1st charge was just a bank hold. If that's the way it is, change it on the hotels information page.

Superb

It was just ok. For...

Liked: The lobby and rooms are very nice
Disliked: The breakfast area is very small and the breakfast was not great…the hot foods were barely warm and the coffee was cold.There was no daily room cleaning service, or replenishing of towels and linens.

Came once and never again

Liked: The location was good for us. It’ was nice to look at. And they had a cool pool for the family and kids
Disliked: They said they are pet friendly. Once we drove 2000 miles and arrived we learned we cannot leave our pet and we would be charged extra if our dog was on the bed. There was a hidden hole in the dog area that I fell in. And found an old moldy strawberry by the bed.

Disappointing

Disliked: The pillows to soft and jacuzzi jets didn't work well

Superb

Liked: It was a very nice hotel and very good customer service
Disliked: Nothing I can think of

Ok but was hungry and...

Liked: Everything
Disliked: Breakfast was gone when i got to it and was with my kid with me smh

Disappointing

Liked: Organized lobby with two fireplaces, nice fireplace in our room. Giant window with blackout curtain in room.
Disliked: We were scared to use the bathtub, it looked so dirty, so we didn't, which also made us hesitate to use the hot tub, the whole reason we booked the king room/suite. We ended up not using the hot tub because when I picked up one of the white towels set out on it, it had dirty handprints on it. Cigarette butts were put out in the corners of the hotel's hot tub next to the pool. The slide itself seemed clean, but the stair steps were splattered in SOMETHING food paint I don't know. Very upsetting

Exceptional