Liked: Great location for the event we were going to. No complaints. It served its purpose at a reasonable rate!

Good

Exceptional

Liked: Staff was awesome- had car trouble and the gentleman at the front desk helped me get on the road. I will be back!

Pleasant

Liked: Staff was professional and friendly, there was flat pillows on our bed, I went to the front desk and the young lady went to another room and got us 2 pillows that were better than what was on our bed! The young lady was very friendly!
Disliked: Bed was uncomfortable

Fabulous

Stayed there for Phish @...

Superb

Exceptional

Liked: The comfort and cleanliness.
Disliked: The front desk staff woman was the rudest person I?ve ever had to deal with. I chose this hotel because the staff and cleanliness in your Oswego location go over the top and have the best employees to make the experience and stay feel like home.

Enjoyable.

Liked: One serious need: bathtub needs grip strips to guard against slipping in tub. Soft water is great but causes a slippery surface when showering. Bathroom floor was somewhat dirty. Everything else was great!
Disliked: More tables to eat your very good breakfast at.

Not bad at all

Liked: The room is modern, and clean. BIG bonus because my husband is fanatical. Carpets seemed fairly new and the bed was comfy. Everything functioned properly. (Except the chair) and while we didn't use the pool area it looked clean. I should also mentioned that the staff was extremely helpful and kind. No stuffy staff here. A huge plus for me because I don't deal with rudeness well.
Disliked: The room smelled a tad bit musty, however it was very humid the week before. We were woken up at 830am to the sound of someone banging right outside the window. Open the curtain, and there's 3 men standing there digging holes for new trees 4ft from me. Couldn't they wait till a little later in the day? I know it would be hotter but maybe better than waking guests who wanted to sleep in a little and paid $160+tax for the room? Also, it's about 15 minutes from lake Geneva so a bit of a drive if you have been out on the town late and a bit costly for the distance. Also, the office chair at the desk was broken. I sat down and flew back. We had to keep it against the wall to sit in it. The other issue-they serve breakfast but did not have very much space for people to eat it. People were sitting on the couch in the lobby and at a meeting table in the lobby eating breakfast because the tiny little dining space holds only about 6 small tables. Wake a floor full of people up with landscapers and they of course will all get up, get moving to eat and there's not a space for them to really go.