AmericInn by Wyndham Council Bluffs

Passable

Liked: Breakfast was sufficient - prefer Scrambled Eggs, as a choice, but hard- boiled was OK!
Disliked: Having an elevator is a must if first floor isn't available. I have mobility issues with stairs- there should be an Ice Machine on each floor, my room phone wasn't working- pulled the night stand out to check- the phone cord, switch plate had been pulled out of the wall and an Oreo wrapper was on the floor. Didn't take a shower because it was a tub with NO grab bars, very dangerous for someone with mobility, unsteadiness! I tried to do a Sponge Bath in the sink, but the spigot didn't work and some "black" pieces of something came up! UGH! and the Air Conditioner was too cold, impossible to read the small print on the Directions label!! Not a pleasant experience for our last night on the road!

Exceptional

The staff was great but...

Liked: The staff was very nice.
Disliked: The bed sheets had stains, there were crumbs in the sheets, there was stuff left in the fridge from the last person and mold in the fridge. The shower switched from hot to cold and the property was hot and muggy. The carpets felt wet when we came in.

Exceptional

Exceptional

Liked: Rick was very helpful. I left something very important in hotel and Rick helped find the items and mailed them to my house free of charge.

Too hot

Liked: It was by shopping. The shower pressure was great.
Disliked: The a/c didn't work right. I know it was 100 outside but even at night it didn't cool down the room. Also the beds were very noisy. If you turned in bed it sounded like you were coming through the wall. Just didn't sleep well and sweat in the room. Had to buy a fan to try and cool it off.

Wouldn't go back

Liked: Breakfast wasn't bad. Bed was fairly comfortable.
Disliked: When we got there, we had to call the guy to the front desk. Not very friendly or personal. The room key didn't work very well. Had to try it a couple times before it would work.The room was cramped. The air conditioner didn't cool the room. The paint was peeling in the pool. The remote didn't have a battery cover. There was a rip in one of the sheets.Can definitely tell it is an old hotel with no upgrades or upkeep.

Passable

Pleasant