SureStay Hotel by Best Western San Antonio Riverwalk Guest Reviews
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Joshua, Nederland Mon, 26 August 2013
I chose this place because it was the cheapest and closest option to the concert I was attending. I went in with low expectations, and those expectations were met. The lobby and staff were nice, but the rooms could use some work/updating. I was in building C; not sure how the other buildings fare. I was worried my car would be stolen during the night, however it was still there in the morning. I would stay here again soley for the purpose of price.
Liked: Close to many clubs and other entertainment; cheap.
Disliked: Non existent wall outlet covers; dirty shower curtain; shoddy construction around door; CRT television.
Gutierrez Thu, 16 November 2023
Does not exist anymore
Liked: Location is closed and gated.
Disliked: Did not get on to property.
Luis Mon, 18 September 2023
Pleasant
Steven Sun, 17 September 2023
Scam
Reyes Sun, 27 August 2023
Exceptional
Marc Sat, 19 August 2023
Nice but had to keep...
Liked: Near by all the attractions.
Disliked: The area was bad, the lady next to me was selling drugs and people in and out. She was also smoking going into my room. Cops in and out of the location.
Steven Fri, 18 August 2023
Exceptional
Thomas1956 Wed, 16 August 2023
Will never go back there...
Liked: Gentleman that worked the swing shift desk at checkin couldn't be any ruder... Nasty attitude, couldn't act any more upset because we bothered him. His attitude alone would keep me from going back
Disliked: Swing shift desk clerk. Poor breakfast choices.
Granados Tue, 15 August 2023
They stole my security deposit...
Disliked: The room had roaches, they didn’t pay me my security deposit, blankets smelled funny, had to buy my own towels because the ones they had felt rough, the floor was dirty, service at the front desk were very rude!! Never staying there again, I’ll rather sleep in a car before sleeping there
Ramiro Mon, 14 August 2023
Miserable and not able to...
Disliked: Water on floor from frozen refrigerator/freezer. Towels worn out and not fluffy and you could see thru the towel. mattress very uncomfortable and worn out. Bed sheets like sandpaper and pillows also worn out and uncomfortable. Location very noisy.
Sara Sun, 13 August 2023
Good
Liked: Nice clean place to stay, very clean area.Was welcomed by office rep , very friendly.Room was very nice, clean., only had one towel and no washcloths, went to office ask for more towels and washcloths, rep stated that they only have a few towels in the office due to the hotel being sold.So she only had one towel to give me but no washcloths. Had to use hand towels to wash .Otherwise the room was great , bed was very comfortable!!There is a corner store, about 1 minute walk across the street. * there is a lot of homeless people standing around the store.Ch in was 3 but we arrived at 230 and was able to check in early.Highly recommend for the price.
Disliked: No washcloths