Americas Best Value Inn Austinburg

Ratings don't match property experience!

Liked: The bathroom was maintained and clean. Shower good. Hot water was good. Hotel reception staff were very nice and housekeeping did a good job with what they have to work with.
Disliked: The reviews and ratings for this hotel did not match our experience. When we checked in, we were told multiple times that if evidence of smoking was found in our room , we would be charged $250. Well, they should pay us for the stench of old cigarette smoke. It was so bad. As the young gentleman who had just checked in said in the hallway "it smells like s**t and cigarettes ". The only place it wasn't was the bathroom. The comforters were brown in color and doesn't make you feel like their clean as most hotels have white ones. The pillows were hard, lumpy, and one had a crumpled plastic cover inside the cover. The beds were also hard and lumpy. There is no elevator.The coffee was well, let's just say one sip and we were done. There were no outlets by the bed. My husband plugged his in the bathroom, mine was across the room on the floor. My main problem was the 8.1 Booking.com rating they have proudly displayed on the front door. Also, I think when you're on booking.com and they say "non refundable property" and " do you want trip insurance?" It's a hint. It's not gonna be that great of place. I will for sure be checking that my review shows up connected to this property.