Americas Best Value Inn and Suites Saint Charles

The overall appearance was tired. Staff reported recent upgrade but this was hard to see.

Liked: Beds were very comfortable.
Disliked: When going down for breakfast nothing remained. Upon check-in was told breakfast was amazing.

Poor

Liked: Bed was comfortable. Able to get early check-in without difficulty. Enough pillows and towels were available without having to ask. Close to many places with easy access to main roads and restaurants.Older property in desperate need of a make over.
Disliked: Cobwebs in the room, vanity light not working. HVAC unit noisy. The pool closed with no explanation. Internet was subpar. The refrigerator wasn't plugged in and the cord was difficult for a handicapped person to reach to plug it in, same with the coffee maker, the cord was not plugged in and was too short to reach the intended plug. Had to be moved to use it.Remote was missing (they got another one quickly once I reported it)Only door available for entry was front door making parking difficult if you have trouble walking.

Very poor

Liked: Out dated dirty unfriendly staff felt unwanted only good thing is location off fifth Street wouldn't recommend taking kids pets or yourself should be shit tf down tbh

Do not recommend

Liked: It was an orella to have a good location for our needs
Disliked: The staff was unfriendly, 1 of the 2 rooms was not clean, and the smoke detector kept beeping all night. And there was a strange smell in both rooms. Overall would not Recommend this hotel.

If I could have went...

Disliked: Facility is in need of repair, did not get the king suite I asked for due to having my pet with me. Had to request a different room from the one they assigned me due to vanity lighting not working and the heating unit was not working. Smelled like smoke.

Very poor

Disappointing

Liked: The lady that checked us in was quick and friendly. There was somehow a mixup with payments and they’re supposed to reimburse me for it.
Disliked: The door didn’t lock with the regular lock and the chain lock was barely holding on. The light when you walked in, was above the sink and was very dim to no light. The shower in the bathroom was hard to turn on and off but they did have paper sign on the shower wall saying the shower is hard to adjust.

I’ll never go back!!!!!

Liked: That it was very close to our destination and right next to the Texas Roadhouse .
Disliked: Our room smelled like cigarettes smoke and there were burn marks all over the bathroom counters plus the room didn’t look nothing like the pictures I seen on line…the controls on the whirlpool tub were broken…the room needs updated back bc nothing has been taken care of and it wasn’t worth the money that we paid per night!!!!

Pleasant

Liked: Great location
Disliked: Not much breakfast choices and the pool was closed.

Very good

Liked: The rates were great and location.
Disliked: That we couldn't use pool or not really an initiated breakfast. But, all and all we enjoyed our stay. Ty.