Very poor

Liked: It had four walls.
Disliked: Paid $230 for the room. The room felt dated and dirty. Kids wanted to sleep in the car.

Bad

Liked: One of the cleaning staff said "Good morning" to me.
Disliked: Defensively rude and unfriendly desk person who insisted on a $100.00 "damage deposit" when checking in, had to inspect the room before he'd check me out, and asked me if my mother - picking me up to take me to hospice to see my dying father - was "with me" - like she was a woman I'd picked up and brought to my room!?Rundown and dirty property. No pride.I've traveled a lot and have, at times, stayed in very humble accommodations. I can put up with quite a bit of rough living if people are polite and welcoming - bonus points for kind, friendly, caring, amusing, fun! I won't repeat this experience, won't be back, and - I get it, Sir! - won't be missed.

Liked: Price, close to the U of I Vet school hospital
Disliked: It was fine for what we needed

Worst customer service ever.

Liked: Close to hospital
Disliked: Horrible customer service. I try to support the small retailers over the big name ones when I can. I have stayed at his hotel numerous times in the past never had an issue and have never been charged a deposit. Now all of a sudden they want to charge me $100 deposit. No big deal I refuse to pay deposits when I am a diamond member with Choice Hotels and Wyndham. I have a clear history that shows I don’t damaged rooms. So I kindly asked the owner (he just happened to be checking me in) just to cancel my reservation. He said fine. Then when I asked about my refund he told me I had to talk to the third party I went through, and that he had no say in that. Well that was a bold face lie. When I called the third party explained what happened they advised me that all they needed to do was call the hotel and get the refund approved. We’ll no surprise the owner told them no. I don’t support businesses who don’t offer customer service. So that’s the thanks I get for supporting his small motel instead of the big name hotels. Don’t trust this owner. If he’ll do this to a loyal customer who only knows what he’d do to someone who’s never stayed there. I’ll contacted better business bureau also.

Bad

Disliked: They don't take cards only cash and also they can't manage reservations at the desk I got charged twice for a reservation that I couldn't cancel or they couldn't (wouldn't) cancel even though I still rented a room for the night.

Disappointing

Liked: No breakfast, several furniture in thee room was broken.

Pleasant

Very good

Exceptional