Americana Waterpark Resort & Spa

Do some renos

Liked: We loved that our children could run free throughout the hotel, something they always want to do but never are able to at other hotels as many people get upset. We really liked how many lifeguards the Waterpark had and how lovely the young workers were in the Waterpark area. They informed us that children 8 and up could attend the Waterpark without parents, which was an absolute bonus as we ususly have to be with our children 24/7. This gave myself and my husband time to ourselves in our room and to have a few walks around without our children. It also gave our children a feel of responsibility and freedom they hadn't felt before on any other trip we have gone on.
Disliked: The beds were very uncomfortable. The day bed in our 2 bed suit was in no way a substitution for an actual pull out couch. Our two boys found it very hard to sleep on. When we called to ask for extra full bed blankets and pillows, only 2 fleece blankets were sent. We had to call down for pillows. The pillows were also absolutely horrible, not soft or comfortable at all. The next day we called for a cot, hoping it maybe a little better than the day bed but unfortunately they didnt have any available. We asked for more blankets in hopes to make the second night's sleep a little better. Again, no large Comforters were given, only scratchy "fleece" blankets. The beds in the room were like a child's bed, stiff, uneven and no comfort added. A pillow top mattress cover would have done wonders. Towels were limited and when asked for more, only a few were given, mind you we had 5 kids and 2 adults in the room. No extra care was received, we were hoping to get luggage storage but it was not offered, no one offered to help with luggage and we had to go searching for a cart to bring luggage up. Our children also all got serious rashes from the Waterpark, the amount of chlorine used with the little air flow made it very hard to break in the Waterpark within 30 minutes of being inside it. My husband and our youngest both Had serious Asthma attacks due to the air quality in the Waterpark and we had to run to our room for their inhalers. We asked if windows could be opened as it was a warmer day and unfortunately the staff wasn't able to. We also were never spoken to after the inhaler incident, no one checked to see if we needed any assistance or to even apologize for the inconvenience during our stay. My children went to bed crying due to the crazy amount of chlorine exposure that causes rashes on almost every part of their bodies. Again, nothing was said to us after we had made this situation aware to the staff.

Good

Not recommended for that price

Liked: Water park
Disliked: No free parking, overpriced, last day the water park was so cold that my kid’s got sick

It was okay

Liked: It was a great space. Waterpark was perfect for my toddler. Nice to have a restaurant in the hotel!! And it was really easy to get to.
Disliked: The beds were very uncomfortable. They were lumpy. We unfortunately had a room right beside the entrance to the water park and it was very loud at night and none of our family slept as there were kids running back and forth through the hallways until midnight !

Exceptional

Very good

Liked: I loved that there was a park on-site for outdoor time, also that the snack bar was air conditioned. Also great there was 2 restraunts on-site and the spa has options for kids
Disliked: None of the pools were a refreshing temperature, all were heated. The beds were quite firm and not as comfy as most

Very good

Good

Exceptional