Alto Hotel On Bourke

Exceptional

Good

Very good

Liked: Great location close to southern cross station and tram stops. Room was small but adequate aand bed was super comfy
Disliked: Nothing. All good

Very poor

Liked: I like the location,
Disliked: I didn't like I had shoes hanging from my ceiling I didn't like that my bathroom was completely filthy I didn't like when I told the staff they did nothing and they didn't give me my free breakfast the next morning. The spa didn't work which is the only reason I booked the room and they didn't fix it the electricity rent out in the room so I had to go to the concierge to get them to come up and check why the electric kettle diffused.

Very good

Liked: Location and value
Disliked: More power points beside bed

Superb

Exceptional

Disappointing

Liked: Area
Disliked: Beds are to har.

DO YOURSELVES A FAVOUR AND...

Liked: NOTHING! THE PLACE IS A FILTH HOLE
Disliked: How in God's green earth can this dump be a 4 star hotel?????! The place is disgusting! It is feral, dirty in every spot you look and turn to. The Beds were dirty, the walls are all stained and have been painted in patches with different types of paint, the shower door is broken, it actually falls off, the toilet seat is broken, the toilet cistern is glued together with plaster, the doors have blood stains from previous users, there were pubic hairs in the beds so obviously the beds weren't changed, the kitchen table chairs are all stained and grubby, the double bed quilt cover was stained from who knows what, one of the single beds had a red stain on the quilt cover and black hairs on it, the carpets are stained, the rocket rug has more stains than colour, one of the sitting sofa chairs is broken underneath with timber panels falling out of it, the complimentary water was opened, the air con doesn't work in one of the rooms so we had to sleep with the doors open to warm up that room, the bathroom sink is blocked, so you can't even brush your teeth or wash your face until you wait for the water to go down, the shower has mould and rust on the base, the tap on the kitchen sink isn't fitted to the sink, the exhaust fan in the bathroom doesn't work, so all the walls, tiles and toilet are covered in drip marks, the hosts are rude and didn't even acknowledge us after we said hello and asked them how they were, he just put his head down and started talking in his language to his coworker, the wifi is very slow and the place stinks everywhere of the terrible scent lurking all around the hotel. Just in case people think I am exaggerating, I have photo's to prove it all!!!!! I think it's a disgrace that Booking.com actually endorses a filth hole like this! it makes me wonder how it is possible that they are allowed to quietly stay unnoticed below the radar without being closed down!! Where are the inspectors? Does Booking.