Alto Hotel On Bourke

Very good

Very good

Liked: location to everything you needed to do, nice comfortable motel room
Disliked: nothing comes to mind

Would stay again but not...

Liked: The location and staff excellent.
Disliked: The breakfast down the road was very basic and not what l expected from booking in a hotel.

Disappointing

Liked: Literally nothing
Disliked: So as stated on the booking.com app checkin time was from 12 so we arrived at 12 and then were then told by a slightly stuck up receptionist that check in times were actually from 2 and told us that there were no rooms available till then, we specifically chose this accommodation because we had an event at 2 and needed to have time to get ready, so we had to wait while she checked if there were any rooms available after I asked twice if there was anything she could do to get us into a room, she said that’d we’d have to pay extra, and that the times on booking.com were wrong.The shower also had mood on the tiles near the ground and the toilet seat kept sliding around when you sat on it as well as one of the flush butters not working, so paying extra to stay in a shit studio apartment wasn’t the highlight of my weekendWe won’t be staying at the Alto Hotel on Burke ever again

Exceptional

Pleasant

Good

DO YOURSELVES A FAVOUR AND...

Liked: NOTHING! THE PLACE IS A FILTH HOLE
Disliked: How in God's green earth can this dump be a 4 star hotel?????! The place is disgusting! It is feral, dirty in every spot you look and turn to. The Beds were dirty, the walls are all stained and have been painted in patches with different types of paint, the shower door is broken, it actually falls off, the toilet seat is broken, the toilet cistern is glued together with plaster, the doors have blood stains from previous users, there were pubic hairs in the beds so obviously the beds weren't changed, the kitchen table chairs are all stained and grubby, the double bed quilt cover was stained from who knows what, one of the single beds had a red stain on the quilt cover and black hairs on it, the carpets are stained, the rocket rug has more stains than colour, one of the sitting sofa chairs is broken underneath with timber panels falling out of it, the complimentary water was opened, the air con doesn't work in one of the rooms so we had to sleep with the doors open to warm up that room, the bathroom sink is blocked, so you can't even brush your teeth or wash your face until you wait for the water to go down, the shower has mould and rust on the base, the tap on the kitchen sink isn't fitted to the sink, the exhaust fan in the bathroom doesn't work, so all the walls, tiles and toilet are covered in drip marks, the hosts are rude and didn't even acknowledge us after we said hello and asked them how they were, he just put his head down and started talking in his language to his coworker, the wifi is very slow and the place stinks everywhere of the terrible scent lurking all around the hotel. Just in case people think I am exaggerating, I have photo's to prove it all!!!!! I think it's a disgrace that Booking.com actually endorses a filth hole like this! it makes me wonder how it is possible that they are allowed to quietly stay unnoticed below the radar without being closed down!! Where are the inspectors? Does Booking.

Disappointing compared to historical visits...

Liked: Location
Disliked: Room maintenance poor. Light broken, toilet roll holder and toilet seat broken, walls very scuffed. Restaurant closed, no notification on Booking.com