Liked: Friendly and helpful people working there.

Exceptional

Exceptional

Liked: The staff was great!!

Fabulous

Exceptional

Liked: Nice contemporary hotel located right along Tampa Riverwalk. Stayed in the Tampa for the night after a hockey match at Amalie Arena which was just a pleasant 15 minute walk from the hotel. Staff was friendly, facilities were clean, room was comfortable, and the downtown location was perfect!

Good

Liked: Location
Disliked: No direct access to the Riverwalk. Parking tight.

We were able to enjoy...

I was very disappointed.

Liked: There was nothing I was impressed with
Disliked: Location was hard to pull in to. Elevator did not work when we got there and we had to carry bags upstairs. There was no shuttle service. I hated being forced to valet park. They had the wrong name information in the system even though I had called earlier to confirm my reservation. They told me they fixed it when I called, but they didn't, so they had trouble finding us in the system. The front desk was not curteous. They seem annoyed by us. The phone system when calling in was long, drawn out and confusing. We checked in at around 6pm and checked out by around 11pm because we were simply unhappy there. We could feel the Boom of the DJ playing in the lobby in our room. There was no real concession to help keep us there by the staff, no discount offered for our unhappiness, and the apology was insincere as they just seemed annoyed. We found the bed uncomfortable and the decor cold. I will NEVER do business with Aloft again.

Good