Aloft Syracuse Inner Harbor, Syracuse

Liked: Everybody was friendly and courteous; great stay.
Disliked: None.

Nice looking hotel disappointed in...

Liked: The check-in process was good the front desk clerk was very nice and informative. The room was clean and nice looking. (Modern look) It was my birthday so my boyfriend and I had plans at destiney so location was good. The front desk clerk told us about the shuttle service so that was great and had no problem using it to get to the mall. When we where ready to come back the front desk clerk that was on late said the shuttle driver was out. Would not tell us when he would be back and never offered a time. When I arrive back at the hotel, the shuttle driver was there. That was only 10 minutes later after taking an ubur. My boyfriend and I decided to get a drink at the bar, the prices where very pricey and was served in a plastic cup. The bar was covered with very drunk what I think where quest of the hotel. They where pretty load and out of control. We decided to go back up to our room because a fight broke out and there was a lot of screaming and cursing between everyone involved, including staff. The one gentleman that was in the fight even repeatedly punched the elevator. We did not feel safe because the staff didn?t have it under control and police where never involved. On top of all this the bar tender served me the wrong drink because she was so preoccupied with the argument. When I check out and was walking out of hotel I look over my bill to see that 52 dollars was billed to my room from another guest. It was fixed but if I didn?t stop and ask the front clerk I would have never been told about it. Over all it started out at a good visit but wouldn?t stay again because I want to feel safe my the hotel I am at.
Disliked: Went over that in the last question.

Great new urban hotel

Liked: Modern, upbeat design, very comfy bed, awesome shower. Although location feels remote due to its early entry in New urban development, the access to the lake trail and close proximity to downtown make it a great option! Staff was fun and friendly. Fitness options great, and pet friendly! Overall, I liked it a lot!
Disliked: The room lighting could be adjusted so that if one person uses the bathrm/dressing area the lights dont impact the sleeping area as much. Also need a non slip mat in shower.