Aloft Richmond West Short Pump

Exceptional

Exceptional

Superb

Very clean and convenient

Liked: Location in short pump area
Disliked: It was under construction so lobby area was a bit dusty.

Very good

Nice hotel but temperature was...

Liked: Convenient and safe
Disliked: Problems with the air temperature. Air conditioner was not working. We were uncomfortable and hot. Technician was not available. We were told the hotel was sold out and we could not be moved. We were to stay 2 nights and left after the first night.

Exceptional

Liked: Everything

Passable

Liked: Location
Disliked: Staff is excellent! Sadly, the rooms are weird. "Loft" vibe fails to deliver on countless levels: coffee setup in room about as far away from water in sink as possible: ironing board hangs on wall in bedroom from a random free-standing clothes "closet" just a few feet away from coffee machine/fridge. Extraordinarily few electrical outlets. Bedside lamps have no USB charging ports; and none anywhere else in the room. Have stayed here many many times over last six or eight years. Every room has been remodeled (overhauled) to poor effect. The original rooms were perfect. Will not return.

Horrible

Liked: Given a room that reeked of fresh paint and the AC did not work. Desk clerk came and fiddled with the AC and said it was fixed but after a half hour of heat and paint fumes- I jumped ship. Not healthy for me or my dog. Went to desk- new clerk- I explained situation. Response- why are you in that room? Me- because the staff put me in that room. Well it is not a pet room. Berate your coworker- not me. I had nothing to do with room choice. And I cannot be in a room with a small dog that reeks of paint. There was alot of back and forth and finally a new room- which was the farthest room away form the center of the hotel. Poorly located. Mext to Laundry Room. It was a total insult like I Wass being punished. All this took almost 2 hours which them blew my plans of leaving at 5am. Rude people. I complained to the manager via email and not one thing has happened. NEVER AGAIN
Disliked: Rude incompetent staff