Name: Aloft Philadelphia Downtown
Address: 101 North Broad Street, Philadelphia, PA
Telephone: (888) 420-1641
Rating: 4

Parking was problematic.

Liked: The atmosphere.
Disliked: The parking situation sucked.

Very good

Exceptional

Liked: very convenient location

Exceptional

Liked: The staff was nice it was very clean and the location is perfect

Good hotel to stay at...

Liked: Location

Great hotel very close the...

Liked: Loved the blend of modern and traditional in architecture and decor. The little touches like free popcorn in the lobby and hospitality of the staff made the stay truly enjoyable.

Could have had a better...

Liked: From beginning to end, there was problem after problem. No double beds available, tv didn’t work, temp stayed too hot or too cold, no blankets (we were given fitted sheets and mattress pads upon request), no staff for room service or housekeeping, the lobby area by the bar was filthy, bar got food order wrong, valet didn’t address us for 15 minutes and we were the only people there.

Superb

Perfect location

Liked: This hotel is in an excellent location for activities at the Philadelphia convention center and Reading terminal market. The lobby has a bar and food menu. The rooms are clean and nicely appointed.
Disliked: Nothing

Good

DIRTY. How did this place...

Liked: Location was good.
Disliked: Disgusting. Hotel smelled like smoke, room felt so worn and bedding was awful. Sheets for both beds were dirty, covered with little hairs, stained and had holes. Requested bedding be flipped and were just handed sheets and pillow cases. The new sheets were also dirty and stained and had hair. I couldn’t believe I was making my own bed because theirs was dirty. Called front desk to let them know the replacement bedding was also not clean and was only sheets and pillow cases, we needed new comforters as well. Front desk hung up on us and was rude both times over the phone as well as in person. The second delivery was more sheets and old blankets that were completely ripped up with holes. Looked like something used by a dog kennel. Out of the 10 new sheets provided, only 4 were clean. 2 sheets were laid down on the bed, and the other 2 were all we had for warmth in February in Philadelphia. After 2 attempts, we didn’t bother to continue to tell the staff what we needed. Clearly clean bedding wasn’t going to be provided. The sheets were so loud and uncomfortable and stiff. I cannot believe I paid to sleep here. Felt like an overnight in jail. Worst sleep I have had in a very long time and I have a toddler! Next day, the front desk staff was incredibly rude. I asked about breakfast and her response to every interaction throughout the process was so condescending. Breakfast order came out wrong but at this point, the interactions were so uncomfortable that we just ate the wrong foods without the necessary toppings or condiments. It was clear the staff hated people and doing any work at all.