Great place to stay. Very courteous and helpful staff.

Liked: Staff; accommodation.
Disliked: Nothing.

Liked: The atmosphere was clean and modern; the food was good.
Disliked: I was disappointed the pool wasn't rooftop and parking was a bit pricey.

Do not stay here. The customer service is terrible; you may end up with money missing off any credit card you have that you have given them the number to - I did. There were roaches in my room. And don't ask any questions expecting an answer because you either get ignored, lied to, or just the 'duh duh duh' look.

Liked: Absolutely nothing.
Disliked: The customer service - I made a reservation through Booking.com and when I arrived to pay I was told I had insufficent funds on my prepaid card I had just purchased to pay for the room. Had to use my dad's card; he sent it with me because the last time i stayed at the Aloft I had a problem then with paying for room. I was never asked for ID, never signed anything, not even charged the 50 dollar refund at the end of stay deposit. And somewhere between Booking.com and the Aloft Hotel, someone other than me took $272.00 off my prepaid card and I can't get it back.

love the facility, dislike the...

Liked: modern
Disliked: parking was scary. homeless people.

Good

Exceptional

Not pleased with our stay...

Disliked: Water standing in our room phone did not work

Very poor

Superb

a waste of money.

Liked: The staff was nice.
Disliked: the property was damaged and my husband and I could hear the neighbors talking, the door is our room lead to their room which is weird.We thought Aloft was a luxury hotel, but we did not experience that.

Won’t be staying here again

Liked: what I liked about the property is the girl that was working was super friendly and helped us get into a room with a working heater.
Disliked: do you water is very cold taking a shower. In our first room, the heater didn’t work. it wasn’t very clean either I seen hair from previous people on the floor.

would stay again

Liked: very nice, Shunay at the front desk was polite and professional.
Disliked: the side door wasn’t closed all the way when I went back out a couple times. just a small security/safety issue. but no big deal