Liked: The design and the customer service. Also really liked the pool table.

Will definitely return

Liked: Nice location, great interior design and friendliness of staff.
Disliked: Price could be more affordable for business travelers.

Rude front desk worker.

Disliked: Was double charged on two different cards and still waiting to get money back.

Exceptional

Good

Liked: Good location, staff was friendly
Disliked: No breakfast or parking included with stay. No mini fridge. Hard to get ahold of front desk to request later checkout. Was woke up early morning by women screaming down the hallway.

Superb

Superb

Don't go till covid is...

Liked: Location and nothing else.
Disliked: Wrinkled sheets, no Alco gel on any of the floors, empty dispensers except for lobby, staff doesn't wear masks... Every thing that's wrong is blamed on covid.. Yet no safety precautions in place... So it's confusing and seems like an excuse. We were there for 3 days and coffee wasn't available 2 mornings, I guess bc of covid. Low flow shower heads, need to explain why towels and toilet paper are needed, as they're not cleaning rooms... Again bc of covid. Breakfast wasn't appealing, hot water for tea is another issue. There was a dispenser for hot water, it was warm and full of coffee grinds,I get it covid, makes sense. Shame, for what we paid expected more, based on ratings. Won't return. Every time I mentioned no coffee or empty hand sanitizers I got 'it's not us, it's covid and the main office is aware of this' seriously???

Very good

Little Issues

Liked: We love the location. It?s walking distance to the levee, great restaurants and attractions. Craft breweries are just a short Uber away in Covington or Cincinnati. The staff was overall friendly and helpful.
Disliked: The hotel was incredible when it opened up, and we have loved staying there when in Newport, but this stay had multiple issues. Our room did not have functional a/c. We notified the front desk who sent maintenance up while we went out. When we returned, the a/c was still broken. Maintenance returned shortly, but stated that it was not repairable at this time and said we could have a fan brought up. At over $200/night, we inquired about changing rooms in lieu of the fan, which was permitted. Our new room was the handicap accessible room, which was fine, however, the tv was broken. Overall, pretty small complaints I suppose, but when you are paying for a nice hotel stay, those are small things that are expected to work.