Aloft Nashville West End

Liked: Clean; comfortable; efficient; very friendly staff; everything anyone could want. Thank you!
Disliked: Nothing, except a little pricey for me.

We will so stay there again. Was very happy with our stay.

Liked: Everyone was great! Loved the room and location.
Disliked: having to pay to park at the hotel when your paying already to stay there.

10/10 would stay again

Liked: Room was very comfortable, staff were so friendly and facilities very good.
Disliked: Nothing

Excellent and a much needed...

Liked: I liked how friendly they all were and I loved the atmosphere!

Very good

Superb

Exceptional

Very good

Loved the rooftop, spent time...

Liked: Clean and room was comfortable and had everything we needed. Shower was powerful and location was good. Staff were great and attentive
Disliked: The breakfast was available for an extra cost but didn’t have a great choice of items. Local places are nearby so didn’t detract from our stay.

Superb

All around from start to...

Liked: Location was good except for the mass amount of homeless people and roaches.
Disliked: Front desk lady was very rude and not very helpful she was too into her phone . She would role her eyes if I came up for a question. Valet was very pushy we had to hurry throw our luggage on the sidewalk for them to speed off in my vehicle and didn’t even offer us a cartsame with the front desk. So we had to struggle to get to our room. The room smelled of dog pee and mold. The shower was broke maintenance had to fix that. The fridge was warm fully turned up. The bed was uncomfortable and it was like pulling teeth to get clean towels and other items.The bartender was rude also he was very disengaged also on his phone had an attitude because we asked for a lemon while he was too busy taking cash out of the register and putting it in his pockets. He gave us 7oz bud light bottles for $8 instead of a full beer because something was in his way so he couldn’t reach them.The elevator was a very rough ride and smelled of urine. The lobby was way too loaded with air freshener that it gave all of us a headache also was very dirty. There was no arcade the pool tables felt was trashed and No complimentary breakfast also the coffee tasted burned and old so we asked for regular coffee because we only had decaf they sent us up more decaf but the very tiny coffee pot was so filthy inside we just went to the gas station every day. Both patios were horrible and they don’t look like the photos on aloft website. The upstairs was horrible no cushions for the patio furniture it was very dirty, no music, lights were burned out and it had cock roaches running all over. The cockroaches were also in the hallways and stair wells. The lower patio had only one table not like online were it had multiple seating. Teenage kids were spiting from the top patio and threw melted ice cream on my back. People threw up in the hallway and it wasn’t cleaned nor the ice cream on the patio. The whole third floor smelled of plumbing sewage. This was the worst hotel stay we have ever had not worth $1.