Exceptional

Liked: Very big room. Very comfortable. Shuttle bus is very good.

Exceptional

It’s was a great place...

Liked: I loved the decor, the location, how friendly the staff were.
Disliked: I didn’t like that the walls were so thin that we could hear everything going on around us. I didn’t like that we had to pay for every individual breakfast item

Passable

Disliked: If someone showered or flushed the toilet the entire room could hear it loud and clear. There was no sound barrier between the bathroom and the bedroom. We, also, did not have any hot water for the entire five days we stayed. It was warm at best, like they had the temperature turned down.

Exceptional

Bad

Liked: The whole experience could have been better. Me and my boyfriend went to see the Predator's play in Nashville on March 23rd, so we didn't check in right at 3pm. When we went to check-in the receptionist told us that she did not have any record of our reservation and that sometimes the 3rd party reservations don't always come through. She then proceeded to tell us that all of their rooms were fully booked and they didn't have a room available at all for us to purchase. She acted as if there was nothing she could do. At the very least she could have called another aloft hotel to see if they had any availability. We ended up calling around 7 surrounding hotels and only one had any availability. It was a Baymont hotel and we had to pay $300 dollars for this room, when we were originally only paying $170 at Aloft. The next day I checked my email and Elton the manger at Aloft had emailed me at 6:41pm on Saturday March 23rd stating the following, "Good afternoon Mr. Morgan Abraham Hope your day is going well. My name is Elton I am the front desk manager at Aloft Nashville Airport, we are sending you this email to let you know that your room is canceled due to overbooking at the hotel we don't have a room to sell to have you in house.I do apologize for the inconvenience and your reservation is going to be canceled with no penaltyIf any question or concerns, please feel free to contact me at any time"This contradicts what the receptionist told us, which was that there was no record of our reservation at all. Clearly there was since Elton emailed me to let me know after the fact that he had no availability in his hotel. I have a couple of problems with this. One, why did he not call me? I am in Nashville not thinking that I need to check my email to make sure the room I booked is still available. Two, this room had been booked 4 days prior to the stay, so if there was no availability then how was I able to book the room?
Disliked: After we returned home we tried calling every day to speak with Elton to get some answers. After 5 days of calling and Elton not returning our call we finally got ahold of him on that following Saturday, April 30th. Elton informed us there was no card on file for him to be able to charge the room to and that the hotel had been overbooked. I explained that I was looking at my reservation and I could see the card on the reservation so I am unsure how he didn't have it on his end. I also asked why he didn't call me instead of emailing me. He said that my phone number was not on the reservation, only my email was. I explained that I didn't see how that happened either since I was looking at my reservation and my phone number was clearly on there. I also said that you can't book a room without a card on file. He agreed with that but still stuck with his story staying that no card was on file on his end. I told him that I thought he purposely canceled our reservation since we didn't check in right at 3pm and sold it to someone else that same day for more money. Again we were at the predators hockey game and went for dinner afterwards which is why we didn't check in at 3pm. If we would have checked in at 3pm would there still not have any rooms available? Elton refused to try to fix this situation and said that it was not his fault, it was booking.com's fault since the card was not on file. I do not believe that this was the case but I would like something to be done to make this right. I had to pay double the price for a Baymont hotel room that was not as nice as what the aloft hotel room would have been. I do not think this is okay. Please let me know what next steps I need to do in order to get reimbursed. I had to pay $300 dollars when it should have only been $170.00

No complaints.

Liked: Clean room, cute decoration. The staff was very nice & accommodating.

Superb

Exceptional