Aloft Lubbock

Look deeper before you choose...

Liked: The look of common areas.
Disliked: The pool was shallow and cold. The beds weren’t comfortable, there were stains everywhere and peeling wallpaper. There was no obvious source of food.

Awesome staff but wouldn’t stay...

Liked: Staff was absolutely awesome. All smiled and made you feel welcome! They were the best part!
Disliked: Our room was very dysfunctional. No light in the entry way or main room. Two odd wall sconces and a table lamp that didn’t work. No light over the bathroom mirror so putting on makeup was difficult.

It was comfortable and clean

Liked: Location, cleanliness
Disliked: You can see from the sleeping area into the restroom particularly the shower. Couples no issues, families not a good idea.

I would stay again.

Liked: It was clean, staff were friendly. It was located well for what we needed.

It was great

Nice place to stay even...

Liked: Didn’t have breakfast. The room was clean and the location was perfect, close to restaurants and shopping.
Disliked: I had two complaints. The first would be when three people are staying in the room it’s expected to the three sets of towels and three coffee cups. I called down to the front deck to get more towels and coffee cups but no one answered, so I went down and couldn’t find anyone to ask for help in getting them. Even when we were checking out no one was there to check out with. I ended up leaving my key cards on the reception desk.

Good

Liked: location
Disliked: hallways dark & bathroom partition wall made spaces noisy instead of framed walls more soundproof...

Superb

Liked: n/a
Disliked: n/a

Will never stay there again.

Liked: Where it was located
Disliked: Dirty. Smelled bad when walking in. Aloft used to have a signature smell when walking in. I’m not sure if it’s gone now because Marriott bought them or if it was just the Lubbock location. Second floor by elevator smelled horribly of pee. My bathroom door fell off of its rails and onto me. Luckily I caught it, but if it were a child, that would have been a lawsuit. A/C made a terrible buzzing noise that made it hard to sleep.